Question 1

How long does the experience last?

Accepted Answer

The ﻿Candlelight: Queen vs. ABBA in Barcelona lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

We take your safety seriously, so we use last-generation LED candles. They imitate traditional candles without using real fire, eliminating any risk and without generating heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Remember that the concerts often happen in historic venues where the temperature varies with the weather. We suggest keeping this in mind when choosing your outfit to enjoy the evening in the most comfortable way.

Question 4

Will there be food and drink service at Real Círculo Artístico de Barcelona?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

Out of respect for the artists on stage and the other attendees, we kindly ask that you not leave your seat unless it's an emergency.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Your phone should remain silent during the show. You will be able to immortalize the moment with photos and videos without flash during the last song, once the musicians give the okay.

Question 7

Can tickets be bought at the Real Círculo Artístico de Barcelona box office?

Accepted Answer

We're sorry, but there will be no ticket sales at the entrances or the Real Círculo Artístico de Barcelona box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 8

How does seating assignment and zoning work?

Accepted Answer

We have various areas priced according to visibility and closeness to the stage. Our staff will seat you as you arrive at Real Círculo Artístico de Barcelona, strictly following the order of arrival and the zone of your ticket.

Question 9

Can we sit together if we're a group?

Accepted Answer

Yes, you can sit side by side. To guarantee this, it's essential that you enter the venue together and have purchased tickets in the same category. We suggest arriving 30 minutes before the start so our team can easily seat you together.

Question 10

Can tickets for ﻿Candlelight: Queen vs. ABBA be gifted?

Accepted Answer

Of course! You have two options: buy a Candlelight Gift Card so the person can choose the concert and date they like best, or if you've already purchased a specific ticket, simply send it to them using the "Transfer Tickets" function in our app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

This package offers a unique photography experience, available exclusively to customers who purchase it. You'll enjoy a personalized photo session in our specially designated area at Real Círculo Artístico de Barcelona and receive an instant Polaroid-style print as a souvenir.

Question 12

Can I buy "Candlelight Photo" photos at Real Círculo Artístico de Barcelona?

Accepted Answer

You can get your photo at Real Círculo Artístico de Barcelona using a card as long as there are free passes. We recommend booking it online when buying your ticket to secure your spot, as those bookings have priority over in-box-office sales.

Question 13

When will I receive the photo?

Accepted Answer

You'll be able to pick the photo you like best for printing. Our team will have it ready for you to collect at the venue's exit, so remember to pick it up when the show ends since it can't be kept for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

You'll get a set of 3 high-quality LED-lit candles that achieve the same visual effect as real ones. They're perfect for creating an intimate atmosphere in your home with total safety and zero risk.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Make sure to pick up your items online at the event location. As it is tied to that specific date and venue, the "Pack of 3 candles" cannot be returned or exchanged for money; all sales are final.

Question 16

Where can I find my tickets for ﻿Candlelight: Queen vs. ABBA in Barcelona?

Accepted Answer

You'll find your digital tickets in the Fever app (available on Google Play and Apple App Store) under the "Tickets" tab. Remember to log in with the same account you used for the purchase. If you prefer, you also have your QR code in the confirmation email we sent you. Don't worry about printing them; having them on your phone is enough.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

Of course! Passing your tickets to someone else is totally free. Just open the Fever app, find your tickets, and tap "Transfer tickets." If you have any questions or need a hand, contact us with the booking details and don't forget to include your ticket number.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

It's best to come at least 30 minutes early to sit down calmly. Remember, doors close 5 minutes before the show starts, and if the concert has already begun, you won't be able to enter. We want to ensure the best experience for everyone!

Question 20

When should I arrive to have my photo taken?

Accepted Answer

Your photo will be taken before the concert, and the session will close 10 minutes before the show begins. Please come half an hour early so our team can assist you.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

As soon as you step into Real Círculo Artístico de Barcelona, you'll be directed to the photo area. If you have any questions, just ask our team!

Question 22

Is there parking available at Real Círculo Artístico de Barcelona?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

Not at all! There's no strict dress code. We recommend a casual and relaxed style; the most important thing is that you're comfortable to fully enjoy the experience.

Question 24

Are pets or animals allowed in Real Círculo Artístico de Barcelona? What about service animals?

Accepted Answer

Remember that pets are not allowed in this concert. The only exception is guide dogs or assistance dogs, which are allowed.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, spectators who need assistance during this experience are entitled to request a free pass for their personal assistant or caregiver. Please contact us with proof that you need a ticket for an assistant.

Question 26

Is Real Círculo Artístico de Barcelona accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

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