Question 1

How does seating assignment and zoning work?

Accepted Answer

The venue is divided into sections with different prices based on visibility and proximity to the stage. Our team will seat you on a first-come, first-served basis at Real Círculo Artístico de Barcelona, always within the zone you selected when purchasing your ticket.

Question 2

Can we sit together if we're a group?

Accepted Answer

Yes, you can sit side by side. To guarantee this, it's essential that you enter the venue together and have purchased tickets in the same category. We suggest arriving 30 minutes before the start so our team can easily seat you together.

Question 3

Can tickets be bought at the Real Círculo Artístico de Barcelona box office?

Accepted Answer

We're sorry, but there will be no ticket sales at the entrances or the Real Círculo Artístico de Barcelona box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 4

What time should I arrive? Is there a late entry policy?

Accepted Answer

We recommend arriving about 30 minutes before the concert starts so you can settle in comfortably. The doors will close 5 minutes before the start, and once the show begins, late entry will not be allowed to avoid interrupting the musicians and other attendees.

Question 5

Will there be food and drink service at Real Círculo Artístico de Barcelona?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

When organizing experiences in historic venues, the indoor temperature can vary with the seasons. Although we try to always maintain the ideal climate, we suggest choosing an outfit suitable for the season so you can enjoy the show with total comfort.

Question 7

Is there a dress code for Candlelight concerts?

Accepted Answer

Not at all! There's no strict dress code. We recommend a casual and relaxed style; the most important thing is that you're comfortable to fully enjoy the experience.

Question 8

How long does the experience last?

Accepted Answer

The ﻿Candlelight: Queen vs. ABBA in Barcelona lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Accepted Answer

To maintain the atmosphere and respect the artists, you may only leave your seat in case of an urgent need. Thank you for helping us keep the magic alive!

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

For your safety, the concert's candles operate with LED bulbs. They mimic the light of a flame perfectly without needing real fire, so they don't burn or pose any risk.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

We appreciate you silencing your phone before the show. Recordings and photos without flash are reserved only for the last song of the performance, as communicated by the artists themselves.

Question 12

Where can I find my tickets for ﻿Candlelight: Queen vs. ABBA in Barcelona?

Accepted Answer

To view your tickets, open the Fever app (available on Google Play and Apple App Store) and click on the "Tickets" section. Make sure you're using the same account you booked with. Your QR code will also be sent to you in the purchase confirmation email. Since they're digital, there's no need to print them.

Question 13

Can I transfer or send my tickets to another person?

Accepted Answer

The Fever app gives you the option to transfer your tickets free of charge using the "Transfer Tickets" feature. If you need help managing it, contact us and remember to include your ticket number.

Question 14

Can tickets for ﻿Candlelight: Queen vs. ABBA be gifted?

Accepted Answer

Absolutely! Surprise anyone with a Gift Card valid for all Candlelight events in your country, letting them choose their ideal concert. If you've already bought a specific pass, send it free of charge using the "Transfer Tickets" tool in our app.

Question 15

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Accepted Answer

This package offers a unique photography experience, available exclusively to customers who purchase it. You'll enjoy a personalized photo session in our specially designated area at Real Círculo Artístico de Barcelona and receive an instant Polaroid-style print as a souvenir.

Question 17

Can I buy "Candlelight Photo" photos at Real Círculo Artístico de Barcelona?

Accepted Answer

You can buy your photo experience at Real Círculo Artístico de Barcelona if the quota hasn't been reached yet. Just remember that we don't accept cash in the venue, only card, and that online purchases have priority.

Question 18

When should I arrive to have my photo taken?

Accepted Answer

Your photo will be taken before the concert, and the session will close 10 minutes before the show begins. Please come half an hour early so our team can assist you.

Question 19

When will I receive the photo?

Accepted Answer

You'll be able to pick the photo you like best for printing. Our team will have it ready for you to collect at the venue's exit, so remember to pick it up when the show ends since it can't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Accepted Answer

As soon as you enter Real Círculo Artístico de Barcelona, you'll see our team ready to point you to the photo area. Feel free to ask us any questions you may have!

Question 21

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

The package comes with 3 LED candles designed to recreate the warm, cozy light of a real candle. Since they don't use real fire, they are ideal for decorating your favorite spots safely.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Your purchases made through Fever are delivered at the venue. Remember that the "Pack of 3 candles" does not have a refund or exchange policy because all purchases for this event are final.

Question 23

Are pets or animals allowed in Real Círculo Artístico de Barcelona? What about service animals?

Accepted Answer

We're sorry, but pets are not permitted in the venue. However, if you're coming with a guide or assistance dog, you'll have no issues.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Of course, it's totally possible to get a free pass for your assistant or caregiver. Just contact us with a quick message and we'll sort everything out as soon as we can.

Question 25

Is Real Círculo Artístico de Barcelona accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Question 26

Is there parking available at Real Círculo Artístico de Barcelona?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

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