Question 1

How long does the experience last?

Accepted Answer

The Candlelight: Tribute to Coldplay in Barcelona lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

Safety is our priority, which is why we decorate the space with LED candles. They recreate the warmth of traditional light without fire or heat, ensuring a magical and completely risk-free experience.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

The historic spaces where the events take place can have temperature variations depending on the date. We advise dressing in clothes suitable for the season so you can enjoy the concert with the utmost comfort.

Question 4

Will there be food and drink service at Parroquia de San Francisco de Sales?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

It is not allowed to stand up or leave the venue during the performance, except in case of an emergency, out of consideration for the audience and the musicians.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

We appreciate you silencing your phone before the show. Recordings and photos without flash are reserved only for the last song of the performance, as communicated by the artists themselves.

Question 7

Can tickets be bought at the Parroquia de San Francisco de Sales box office?

Accepted Answer

There are no ticket sales at the Parroquia de San Francisco de Sales box office on the day of the event. We advise securing your spots in advance, managing everything comfortably through the Fever app or official website.

Question 8

How does seating assignment and zoning work?

Accepted Answer

We divide the space into sections with prices that vary based on how close you are to the stage and visibility. As soon as you enter Parroquia de San Francisco de Sales, staff will seat you in the order that attendees arrive within your zone.

Question 9

Can we sit together if we're a group?

Accepted Answer

Of course! To sit together, it's important that you and your companions arrive at the same time and have tickets for the same zone. We recommend arriving 30 minutes before the concert starts, and our team will do everything possible to seat you together.

Question 10

Can tickets for Candlelight: Tribute to Coldplay be gifted?

Accepted Answer

Of course! The best way is to buy a Candlelight Gift Card so they can freely choose the date and tribute concert they want. If you already have tickets for a specific day, gift them directly through the "Transfer Tickets" tab in the Fever app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

If you want a unique keepsake, get this pack and enjoy a photo session in an exclusive space inside Parroquia de San Francisco de Sales. You'll receive an instant Polaroid-style photo printed on the spot.

Question 12

Can I buy "Candlelight Photo" photos at Parroquia de San Francisco de Sales?

Accepted Answer

You can buy your photo experience at Parroquia de San Francisco de Sales if the quota hasn't been reached yet. Just remember that we don't accept cash in the venue, only card, and that online purchases have priority.

Question 13

When will I receive the photo?

Accepted Answer

Pick the photo you want printed - it'll be ready for you to collect when the concert ends. Make sure to take it with you when you leave, as our team can't keep it for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

With this pack, you'll get 3 high-quality LED candles that mimic the flicker of an authentic flame. They are completely safe for decorating your home without any risk.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

The pickup of your online purchases is handled directly at the venue on the day of the show. Returns and refunds of the "Pack of 3 candles" are not accepted as it is strictly associated with the date and location of the concert.

Question 16

Where can I find my tickets for Candlelight: Tribute to Coldplay in Barcelona?

Accepted Answer

You can find them in the "Tickets" section of the Fever app (available on Google Play and Apple App Store) using the same account as the purchase, or in your purchase confirmation email along with your access QR code. There's no need to print your tickets as they are completely digital.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

It's easy and completely free to send your tickets to anyone you want. Just select the "Transfer tickets" option within your Fever app ticket. For any other inquiries or additional help, contact us with your ticket number included.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

We advise arriving about 30 minutes before the start to find your spot without rush. Access will close 5 minutes before the scheduled time; if you arrive late, we're sorry but you won't be allowed in out of respect for the artists and other attendees.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

We recommend arriving 30 minutes before the show if you want a photo. The photo area will stop operating 10 minutes before the show starts.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

You'll be guided to the photo area right after you enter Parroquia de San Francisco de Sales. If you need help, just ask our staff, and they'll point you in the right direction.

Question 22

Is there parking available at Parroquia de San Francisco de Sales?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

Not at all! There's no strict dress code. We recommend a casual and relaxed style; the most important thing is that you're comfortable to fully enjoy the experience.

Question 24

Are pets or animals allowed in Parroquia de San Francisco de Sales? What about service animals?

Accepted Answer

Pets are not allowed in the venue, but guide dogs and assistance dogs are welcome.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, of course! If you need assistance during the concert, you can request a free ticket for your caregiver or personal assistant. Just contact us by sending the document or proof that shows you need one.

Question 26

Is Parroquia de San Francisco de Sales accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

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