Question 1

How does seating assignment and zoning work?

Accepted Answer

The venue is organized into different zones, each priced according to its proximity and view of the stage. Seats are assigned as you arrive at Parroquia de San Francisco de Sales, respecting the order of entry and the category of your ticket.

Question 2

Can we sit together if we're a group?

Accepted Answer

Of course! You can sit together. Just make sure you all arrive at the same time and have tickets for the same zone. We recommend coming at least half an hour early to make it easier for the team to seat you together.

Question 3

Can tickets be bought at the Parroquia de San Francisco de Sales box office?

Accepted Answer

We're sorry, but there will be no ticket sales at the entrances or the Parroquia de San Francisco de Sales box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 4

What time should I arrive? Is there a late entry policy?

Accepted Answer

It's best to come at least 30 minutes early to sit down calmly. Remember, doors close 5 minutes before the show starts, and if the concert has already begun, you won't be able to enter. We want to ensure the best experience for everyone!

Question 5

Will there be food and drink service at Parroquia de San Francisco de Sales?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

When organizing experiences in historic venues, the indoor temperature can vary with the seasons. Although we try to always maintain the ideal climate, we suggest choosing an outfit suitable for the season so you can enjoy the show with total comfort.

Question 7

Is there a dress code for Candlelight concerts?

Accepted Answer

No need to dress up; the vibe is casual and relaxed. The main thing is that you wear a comfortable outfit to fully enjoy the candlelight experience.

Question 8

How long does the experience last?

Accepted Answer

The Candlelight: Tribute to Coldplay in Barcelona lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Accepted Answer

To maintain the utmost respect for the audience and musicians, leaving your seat will only be allowed if there is a real urgency.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

For your total peace of mind, we only use LED candles at our concerts. They achieve that characteristic flicker of a real flame but without actual flames, eliminating risks and without emitting heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Don't forget to silence your phone to fully immerse yourself in the atmosphere. Taking photos and videos without flash is only allowed in the concert's closing, when the musicians give the signal.

Question 12

Where can I find my tickets for Candlelight: Tribute to Coldplay in Barcelona?

Accepted Answer

To view your tickets, open the Fever app (available on Google Play and Apple App Store) and click on the "Tickets" section. Make sure you're using the same account you booked with. Your QR code will also be sent to you in the purchase confirmation email. Since they're digital, there's no need to print them.

Question 13

Can I transfer or send my tickets to another person?

Accepted Answer

The Fever app gives you the option to transfer your tickets free of charge using the "Transfer Tickets" feature. If you need help managing it, contact us and remember to include your ticket number.

Question 14

Can tickets for Candlelight: Tribute to Coldplay be gifted?

Accepted Answer

Of course! The best way is to buy a Candlelight Gift Card so they can freely choose the date and tribute concert they want. If you already have tickets for a specific day, gift them directly through the "Transfer Tickets" tab in the Fever app.

Question 15

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Accepted Answer

Get this pack to enjoy an exclusive photo session in a special area inside Parroquia de San Francisco de Sales. You'll take home an instant physical Polaroid photo as the perfect souvenir.

Question 17

Can I buy "Candlelight Photo" photos at Parroquia de San Francisco de Sales?

Accepted Answer

Photos can be bought at Parroquia de San Francisco de Sales as long as the quota hasn't been filled. Customers who buy the photo opportunity through the website when purchasing their concert tickets have priority over those who buy at the venue. Purchases at the venue can only be made with a credit/debit card; cash is not accepted.

Question 18

When should I arrive to have my photo taken?

Accepted Answer

Make sure to arrive at least 30 minutes before the concert starts so we have enough time to take your photo. Your photo will be taken before the event, and the photo session will end 10 minutes before the concert begins.

Question 19

When will I receive the photo?

Accepted Answer

Pick the photo you want printed - it'll be ready for you to collect when the concert ends. Make sure to take it with you when you leave, as our team can't keep it for later.

Question 20

Where do I have to go to have my photo taken?

Accepted Answer

You'll get directions to the photo area once you enter Parroquia de San Francisco de Sales. If you have any questions, any of our staff will be happy to help you.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

This set includes 3 LED candles that perfectly imitate the movement and warmth of a traditional candle. Being fully electric, they are ideal and safe for enhancing any space in your home.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Come pick up your online purchase during the event. Since the "Pack of 3 candles" is prepared exclusively for that date and venue, sales are final and no refunds are offered.

Question 23

Are pets or animals allowed in Parroquia de San Francisco de Sales? What about service animals?

Accepted Answer

Pets are not allowed in this experience, but if you need to attend with a guide or assistance dog, their entry is 100% guaranteed.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, spectators who need assistance during this experience are entitled to request a free pass for their personal assistant or caregiver. Please contact us with proof that you need a ticket for an assistant.

Question 25

Is Parroquia de San Francisco de Sales accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Question 26

Is there parking available at Parroquia de San Francisco de Sales?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

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Concerts

Music Events

Festivals

Fever Originals

Candlelight Concerts

Candlelight: Tribute to Metallica

Candlelight: Tribute to Queen

Candlelight: The Best of the 80's

The Jury Experience - Death by AI: Who Pays the Price?

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