Question 1

What can I expect from the event?

Answer

Starstruck is a 40-minute, shared virtual reality experience in which groups of up to six guests explore the cosmos together, guided by a virtual host named Astro — from the Fred Lawrence Whipple Observatory to stars, exoplanets, the Pillars of Creation, and a black hole. Developed by the Smithsonian Astrophysical Observatory and Fever, with Smithsonian Enterprises overseeing the collaboration.

Question 2

How long does the experience last?

Answer

The core experience lasts approximately 40 minutes. Guests should plan for additional time for check-in, orientation, and headset fitting.

Question 3

Is there a dress code?

Answer

We recommend dressing comfortably and wearing suitable shoes. Please refrain from wearing hats or caps because you will wear a VR headset. For everyone's safety, backpacks and handbags must be stored in the lockers provided on-site (free of charge).

Question 4

What is the recommended age for children to attend?

Answer

Due to the fit of the headset and for the safety of all participants, children aged 10+ are welcome. All children aged 10–17 must be accompanied by an adult.

Question 5

Is there parking available?

Answer

The venue does not have private parking, but Manchester Northern Quarter Car Park is conveniently located right beside the venue.

Question 6

Is there Virtual Reality?

Answer

Yes, the experience uses wireless, free-roam VR headsets with real-time motion tracking. Guests' physical movements, gestures, and positioning are mirrored in the virtual environment, enabling natural, intuitive exploration. The system supports shared experiences with up to 6 participants, and includes interactive elements that allow guests to engage directly with the environment and narrative.

Question 7

Will there be strobe lights?

Answer

No. This experience does not include strobe lighting effects.

Question 8

Can virtual reality be uncomfortable or unsuitable for some guests?

Answer

Virtual reality is designed to be immersive and enjoyable, but some individuals may experience discomfort while using a VR headset. The experience may not be suitable for guests with claustrophobia or vertigo. Guests prone to motion sickness may experience symptoms such as dizziness, nausea, or drowsiness during or after the experience.

Question 9

Can guests with heart conditions or epilepsy participate?

Answer

We strongly recommend that guests with heart conditions, epilepsy, or seizure-related conditions consult a physician before participating. Immersive virtual reality experiences may increase the risk of adverse health effects for some individuals.

Question 10

Is the experience safe during pregnancy?

Answer

Some individuals may be more susceptible to dizziness or fainting during pregnancy, and the experience takes place on a hard walking surface throughout. For these reasons, we do not generally recommend the experience for pregnant guests; guests who choose to participate should consult their doctor beforehand.

Question 11

Does the experience accommodate wheelchairs and other mobility aids?

Answer

Yes, during headset setup, guests can select either a "Wheelchair" or "Extra Space" option to personalize the experience for their mobility needs. The "Wheelchair" option optimizes the experience for seated viewing. The "Extra Space" option provides additional room around a guest's avatar to accommodate mobility aids such as canes, walkers, crutches, and similar devices.

Question 12

Is it possible to wear eyeglasses?

Answer

Yes, our staff are on hand to show guests how to position the headset correctly. Note to any visitors wearing prescription glasses: we advise using standard, single focus glasses, as other types such as varifocals may lower the overall viewing experience.