Question 1

Do I need to print my ticket?

Answer

No, we can scan your ticket electronically on your phone. However, to make the map easier to read, you can print out your ticket. You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play ). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

Question 2

Can I change the date of my ticket? Are refunds allowed?

Answer

This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. No refunds are permitted under any circumstances. For more information, you can consult our T&Cs .

Question 3

Can I transfer my tickets to another person?

Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

Question 4

How long does the experience last?

Answer

The immersive virtual reality experience lasts about 45 minutes. However, please allow about 1 hour total as you will need to drop off your personal belongings and pick up/return equipment.

Question 5

Where is the experience located?

Answer

The experience is located in The Galleries, 11 Union St, Broadmead, Bristol BS1 3XD

Question 6

Does the experience take place in an indoor or outdoor venue?

Answer

This experience is held indoors in an air-conditioned venue. You'll be nestled safely indoors where the air temperature is controlled—perfect for escaping the unpredictable whims of the outside world.

Question 7

Will food and beverage be available on site for purchase?

Answer

Food or beverage will not be available for purchase inside the venue.

Question 8

Is there parking available?

Answer

The Galleries and Broadmead have several nearby car parks within walking distance, including pay-and-display bays; please check local signage on arrival.

Question 9

What is the minimum age and height for the immersive expedition?

Answer

The minimum age authorized in the immersive virtual reality expedition is 10 years old. This experience is however more adapted to children starting from 11 years old. All children are the sole responsibility of their parent(s) and/or guardian(s). This is for the children's safety.

Question 10

Is the venue accessible?

Answer

Yes, the event is being held in an accessible venue.

Question 11

Is the experience accessible for people with reduced mobility?

Answer

The venue is wheelchair accessible. As this is a free-roam VR experience, it's best suited for guests who can independently navigate their wheelchair. Our team will do our best to accommodate guests with limited mobility. However you will not be able to sit as the experience is made for you to wander the space for 45 minutes