The Jazz Room: Journey to the Heart of Cuba

You can change the date of your ticket up to 24 hours in advance. To do so, please contact us and provide the ticket ID associated with your purchase (this is the unique code you received when you purchased your ticket, found in your confirmation email or in the Fever app). Alternatively, you can check if the exchange option is available in the 'Tickets' section of the Fever app. If so, the 'Exchange date and/or time' button will appear; simply tap it and follow the on-screen instructions to complete the change. Please note that refunds are not available under any circumstances. For more details, consult our Terms & Conditions.

No refunds are permitted under any circumstances. For more information, you can consult our Terms & Conditions. A Flexible Cancellation add-on is available for purchase, which offers an alternative policy.

You can cancel your Flexible cancellation Ticket if you request it up to 48 hours before the experience starts. You will just need to contact us. Please note that the ticket becomes non-refundable if it is transferred to another user.

No, you don't need to print out your ticket. It will be validated via the Fever app upon your arrival at the venue.

Category A and Category B. Seating is assigned on a first-come, first-served basis within each category.

Yes, you can sit with your friends as long as you arrive together and all have tickets for the same zone. We recommend arriving early, and we will do our best to seat you together.

This experience is for guests aged 21 and over. Valid ID may be requested.

Tickets will not be sold on site; they can only be purchased in the Fever App or on the Fever website.

Doors will open 30 minutes before the experience starts, and will close 5 minutes prior to the start. Late arrivals will not be permitted to respect the performers and other guests.

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us, and we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based in availability).

You will be able to purchase beverages at this event; however, please note that there won't be any food available.

Out of respect for the performers and the audience, you will not be able to leave your seat except in the case of an emergency.

No, your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the curtain call and without flash.

No, there will not be any strobe lights.

This experience takes place at an indoor venue.

No, smoking or vaping is not allowed inside the venue.

If the weather conditions affect your experience in any way (change of location / postponement), please rest assured that we will notify you by email in advance.

Unfortunately, no pets are allowed in this event's location, though we do welcome service animals.

The venue is accessible.

There will be parking available.