Candlelight: Tribute to Joan Manuel Serrat

Question 1

How long does the experience last?

Answer

The Candlelight: Tribute to Joan Manuel Serrat in Murcia lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Answer

No need to worry about fire. For everyone's safety, we use LED candles that simulate real light. This eliminates any danger and they don't emit heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Answer

Remember that the concerts often happen in historic venues where the temperature varies with the weather. We suggest keeping this in mind when choosing your outfit to enjoy the evening in the most comfortable way.

Question 4

Will there be food and drink service at Real Casino de Murcia?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Answer

To maintain the atmosphere and respect the artists, you may only leave your seat in case of an urgent need. Thank you for helping us keep the magic alive!

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Please mute your phone for the entire event. Put your phone away and connect with the music; you can only take photos and record videos without flash in the final piece when the musicians tell you to.

Question 7

Can tickets be bought at the Real Casino de Murcia box office?

Answer

We're sorry, but there will be no ticket sales at the entrances or the Real Casino de Murcia box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 8

How does seating assignment and zoning work?

Answer

Tickets are divided into sections with rates that change based on location and visibility. Once you're at Real Casino de Murcia, our team will assign you a seat on a first-come, first-served basis within the category you booked.

Question 9

Can we sit together if we're a group?

Answer

Yes, you can sit together perfectly. To ensure contiguous seats, the whole group must arrive at the same time and have tickets in the same category. We suggest coming 30 minutes early so our team can seat you together without any problem.

Question 10

Can tickets for Candlelight: Tribute to Joan Manuel Serrat be gifted?

Answer

Of course! You have two options: buy a Candlelight Gift Card so the person can choose the concert and date they like best, or if you've already purchased a specific ticket, simply send it to them using the "Transfer Tickets" function in our app.

Question 11

What is "Candlelight Photo"?

Answer

Get this pack to enjoy an exclusive photo session in a special area inside Real Casino de Murcia. You'll take home an instant physical Polaroid photo as the perfect souvenir.

Question 12

Can I buy "Candlelight Photo" photos at Real Casino de Murcia?

Answer

You can get your photo at Real Casino de Murcia using a card as long as there are free passes. We recommend booking it online when buying your ticket to secure your spot, as those bookings have priority over in-box-office sales.

Question 13

When will I receive the photo?

Answer

You can select your favorite photo before it's printed. Our team will print it while you enjoy the concert, and you can pick it up at the exit. Make sure to collect your photo before leaving, as we cannot keep it for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Answer

This set includes 3 LED candles that perfectly imitate the movement and warmth of a traditional candle. Being fully electric, they are ideal and safe for enhancing any space in your home.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Answer

Don't forget to take your online-bought candles home during the concert. As it's a product tied to a specific date and venue, the "Pack of 3 candles" cannot be returned, and its sale is final.

Question 16

Where can I find my tickets for Candlelight: Tribute to Joan Manuel Serrat in Murcia?

Answer

To view your tickets, open the Fever app (available on Google Play and Apple App Store) and click on the "Tickets" section. Make sure you're using the same account you booked with. Your QR code will also be sent to you in the purchase confirmation email. Since they're digital, there's no need to print them.

Question 17

Can I transfer or send my tickets to another person?

Answer

You can transfer your tickets for free to anyone. Just open the Fever app and click "Transfer Tickets." If you need additional support, contact us through our help center sharing your ticket number.

Question 18

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Answer

We advise you to arrive half an hour early to sit down calmly. The gate will close 5 minutes before the time indicated and no one will be allowed in later, protecting the acoustic experience.

Question 20

When should I arrive to have my photo taken?

Answer

To have your photo taken with ease, arrive at least 30 minutes before time. Keep in mind that the photo session ends 10 minutes before the concert starts.

Question 21

Where do I have to go to have my photo taken?

Answer

You'll be guided to the photo area right after you enter Real Casino de Murcia. If you need help, just ask our staff, and they'll point you in the right direction.

Question 22

Is there parking available at Real Casino de Murcia?

Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Answer

Forget strict dress codes. We recommend a casual outfit so you can enjoy the live music in total comfort and without complications.

Question 24

Are pets or animals allowed in Real Casino de Murcia? What about service animals?

Answer

Pets are not allowed in the venue, but guide dogs and assistance dogs are welcome.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, of course! If you need assistance during the concert, you can request a free ticket for your caregiver or personal assistant. Just contact us by sending the document or proof that shows you need one.