Candlelight: Coldplay vs. Imagine Dragons

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

You can find your ticket in the “Tickets” section of the Fever app (available on the Apple App Store and Google Play). Remember to log in with the same method you used to make the purchase. Your QR code is also in your purchase confirmation email.

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience: contact us with your ticket ID. Refunds are not allowed under any circumstances. For more information, see our T&Cs.

A Flexible Cancellation ticket lets you ask for a refund or exchange your ticket if you decide not to attend. You can return it up to 48 hours before the experience starts, with no documentation needed; it becomes non-refundable if it is transferred. You receive a full refund except for the 10% Flexible Cancellation fee: purchases made by credit card or PayPal take 10 days or more to appear on your statement, and purchases made with a voucher receive a new voucher in the app. If you opt for an exchange, you receive a voucher for the same value straight away, to use on the same experience. To request your refund, go to https://fever.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001032452

At The Common Room - Wood Hall, in Newcastle upon Tyne.

The venue is at Neville Hall, The Common Room of the Great North Ltd, Newcastle upon Tyne NE1 1SE.

No food is available at the venue.

Animals are not allowed, except for service animals.

Yes, disabled access is available: the venue is wheelchair accessible.

No parking is available at the venue.

Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Out of respect for the musicians and the audience, you will not be able to leave your seat except in an emergency.

Please arrive at least 30 minutes before the concert starts so you can be assigned a seat within your purchased zone. The concert begins on time and the audience must be seated beforehand. If you arrive late, out of respect for the musicians and the audience, you will not be allowed to enter the show.

If the weather affects your experience in any way (a change of location or a postponement), we will notify you by email in advance.

Yes, you can sit with your friends if you arrive together and you all have tickets for the same zone. We recommend arriving in good time, and we will do our best to accommodate you.

Yes, you can transfer your tickets to any other Fever account at no extra cost: just tap “Transfer Tickets” on your ticket in the Fever app. For additional help, contact us with your ticket ID.

For the safety of attendees, all candles are flameless.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.

Seats are not numbered: they are assigned on arrival, first come first served, within the zone you purchased. To sit together, your whole group needs to arrive at the same time with tickets for the same zone.