Question 1

What happens if the weather conditions do not allow for the event to take place?

Accepted Answer

If the weather conditions affect your experience in any way (change of location or postponement), rest assured that we will notify you by email in advance.

Question 2

Can I bring animals? Are service dogs allowed?

Accepted Answer

Unfortunately, no pets are allowed at this event's location, though we do welcome service animals.

Question 3

Is the venue accessible?

Accepted Answer

Yes, the event is held in an accessible venue.

Question 4

Is there parking available?

Accepted Answer

Yes, parking is available.

Question 5

Where can I find my ticket?

Accepted Answer

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method you used to make the purchase. You will also find your QR code in your purchase confirmation email.

Question 6

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as tapping "Transfer Tickets" on your ticket in the Fever app. Please contact us if you need additional help, and make sure to include your ticket order number.

Question 7

Can I change the date or time of my ticket?

Accepted Answer

You can change the date of your ticket up to 24 hours in advance. To do so, please contact us and provide the ticket ID associated with your purchase (the unique code you received when you purchased your ticket, found in your confirmation email or in the Fever app). Alternatively, check whether the exchange option is available in the "Tickets" section of the Fever app: if so, the "Exchange date and/or time" button will appear; simply tap it and follow the on-screen instructions to complete the change. Please note that refunds are not available under any circumstances. For more details, see our Terms & Conditions.

Question 8

Can I get a refund of my ticket?

Accepted Answer

No refunds are permitted under any circumstances. For more information, see our Terms & Conditions. A Flexible Cancellation add-on is available for purchase, which offers an alternative policy.

Question 9

What if I purchased a Flexible Cancellation ticket? Can I get a refund then?

Accepted Answer

You can cancel your Flexible Cancellation ticket if you request it up to 48 hours before the experience starts. You just need to contact us. Please note that the ticket becomes non-refundable if it is transferred to another user.

Question 10

What are the different seating zones?

Accepted Answer

The venue is divided into different sections based on the quality of the view. Staff at the entrance will help you find the section shown on your ticket. Seating within each section is first come, first served.

Question 11

Can my friends and I sit together?

Accepted Answer

Yes, you can sit with your friends as long as you arrive together and all have tickets for the same zone. We recommend arriving early, and we will do our best to seat you together.

Question 12

Is there an age requirement for the event?

Accepted Answer

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Question 13

Are tickets available for purchase at the entrance?

Accepted Answer

Tickets will not be sold on site; they can only be purchased in the Fever app or on the Fever website.

Question 14

When should I arrive?

Accepted Answer

Please arrive at least 30 minutes early to be seated in your zone. Doors close 5 minutes before the start. Late arrivals will not be admitted, out of respect for the performers and other guests.

Question 15

Can I have a ticket for a carer?

Accepted Answer

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant or support worker. Please contact us and we will provide you with a voucher that you can use to get your free carer ticket in the Fever app (subject to availability).

Question 16

Will food and beverages be available on site for purchase?

Accepted Answer

Food and beverages will be available for purchase at this event.

Question 17

Will there be dining options available on site at the venue?

Accepted Answer

Absolutely! We encourage guests to arrive early and enjoy one of the on-site dining experiences before the performance. Bolero Restaurante offers an authentic Spanish culinary journey: a shared tapas-style dining experience featuring seafood, steak, fresh vegetables, olives, European cheeses and more, from traditional Asturian farm-to-table cuisine to modern San Sebastián-inspired dishes. Reservations are highly recommended. Looking for something more casual? Mercato di Vienza offers relaxed Italian dining daily, featuring wood-fired pizzas, creamy gelato, refreshing beverages and light bites. If dining before the show, please allow at least two hours before the concert's scheduled start time.

Question 18

Can I leave the concert room during the performance?

Accepted Answer

Yes, guests can leave the concert room during the performance to use the restroom. Guests will be allowed back in during the breaks between songs, to minimize disruption for the musicians and other audience members.

Question 19

Are the candles flammable?

Accepted Answer

For the safety of attendees, all candles are flameless.

Question 20

Can I use my phone during the performance?

Accepted Answer

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece, without flash, as indicated by our musicians.

Question 21

What temperature should I expect at the concert?

Accepted Answer

Temperature control can occasionally be a challenge. We do our utmost to keep everyone comfortable, but temperatures may vary depending on the season, so we suggest dressing accordingly to fully enjoy the experience.

Question 22

Is there a dress code? What should I wear?

Accepted Answer

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.

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