Candlelight: Tribute to Michael Jackson

Question 1

How does seating assignment and zoning work?

Answer

We have various areas priced according to visibility and closeness to the stage. Our staff will seat you as you arrive at Global Omnium Auditorio, strictly following the order of arrival and the zone of your ticket.

Question 2

Can we sit together if we're a group?

Answer

Yes, you can sit side by side. To guarantee this, it's essential that you enter the venue together and have purchased tickets in the same category. We suggest arriving 30 minutes before the start so our team can easily seat you together.

Question 3

Can tickets be bought at the Global Omnium Auditorio box office?

Answer

Tickets cannot be bought at Global Omnium Auditorio. You'll only find them available digitally through Fever's official channels (our official website or the mobile app).

Question 4

What time should I arrive? Is there a late entry policy?

Answer

It's best to come at least 30 minutes early to sit down calmly. Remember, doors close 5 minutes before the show starts, and if the concert has already begun, you won't be able to enter. We want to ensure the best experience for everyone!

Question 5

Will there be food and drink service at Global Omnium Auditorio?

Answer

You will be able to buy drinks at this event; however, there will be no food available.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

Temperature in historic venues can fluctuate depending on the day. Although we always aim for the perfect ambiance, we advise you to bring an extra layer or wear clothes suitable for the season so all you have to do is enjoy the music.

Question 7

Is there a dress code for Candlelight concerts?

Answer

Dress how you feel like and how you're most comfortable, there are no strict dress rules. A casual and informal style is ideal for enjoying the event without issues.

Question 8

How long does the experience last?

Answer

The Candlelight: Tribute to Michael Jackson in Seville lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

Out of respect for the musicians and the other audience members, we ask that you not leave your seat unless it's an emergency. We want everyone to enjoy the show without interruptions.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

To guarantee a safe environment for you and the musicians, all lighting is done with LED candles. You'll enjoy the same warm atmosphere without worrying about fire or heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Your phone must be on silent throughout the concert. You can only take photos and videos without flash during the last piece, as indicated by the musicians on stage.

Question 12

Where can I find my tickets for Candlelight: Tribute to Michael Jackson in Seville?

Answer

To view your tickets, open the Fever app (available on Google Play and Apple App Store) and click on the "Tickets" section. Make sure you're using the same account you booked with. Your QR code will also be sent to you in the purchase confirmation email. Since they're digital, there's no need to print them.

Question 13

Can I transfer or send my tickets to another person?

Answer

Yes, you can transfer tickets for free by tapping "Transfer tickets" within the Fever app. If any issue arises during the process, contact us and provide the ticket number so we can check it.

Question 14

Can tickets for Candlelight: Tribute to Michael Jackson be gifted?

Answer

Absolutely! To gift the Candlelight experience, you can buy a Gift Card valid for any Candlelight concert in your country, allowing the recipient to choose their preferred date and concert. Alternatively, if you've already purchased a ticket for a specific date, you can use the "Transfer Tickets" option in the app to send it as a gift.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Enjoy a bespoke photography experience in Global Omnium Auditorio's decorated zone by adding this pack to your ticket. You'll get an instant photo printed with the retro charm of a Polaroid to immortalize the experience.

Question 17

Can I buy "Candlelight Photo" photos at Global Omnium Auditorio?

Answer

As long as there's availability, you can book your Global Omnium Auditorio experience on the day of the concert using a card. Keep in mind that we only accept card payments and that online bookings have priority over sales at the venue.

Question 18

When should I arrive to have my photo taken?

Answer

We recommend arriving at least 30 minutes early so there's enough time to take your photo. The photo session takes place before the show and ends 10 minutes before it starts.

Question 19

When will I receive the photo?

Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Answer

You'll get directions to the photo area once you enter Global Omnium Auditorio. If you have any questions, any of our staff will be happy to help you.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll receive a set of 3 LED candles that imitate the flicker and light of a wax candle. Enjoy a cozy atmosphere in your home with the peace of mind that they're 100% safe.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Make sure to pick up your items online at the event location. As it is tied to that specific date and venue, the "Pack of 3 candles" cannot be returned or exchanged for money; all sales are final.

Question 23

Are pets or animals allowed in Global Omnium Auditorio? What about service animals?

Answer

Pets are not allowed in this experience, but if you need to attend with a guide or assistance dog, their entry is 100% guaranteed.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, of course! If you need assistance during the concert, you can request a free ticket for your caregiver or personal assistant. Just contact us by sending the document or proof that shows you need one.