Candlelight: Christmas Classics

No refunds are permitted under any circumstances. For more information, see our Terms & Conditions. A Flexible Cancellation add-on is available for purchase, which offers an alternative policy.

You can cancel your Flexible Cancellation ticket if you request it up to 48 hours before the experience starts: just contact us. Please note that the ticket becomes non-refundable if it is transferred to another user.

Candlelight Photo is a one-of-a-kind photo experience, available exclusively to guests who purchase it: a personalized photo session in a specially designated area, with a single instant Polaroid-style print to keep. Your photo is taken before the concert, and the photo experience ends 10 minutes before the concert starts, so please arrive at least 30 minutes early. Once you are inside, the venue staff will show you where the photo area is. You choose your preferred photo before it is printed; our staff print it during the concert and you collect it at the exit. Please pick it up before leaving, as we cannot store it for later: if you leave without it, refunds or rescheduling are not possible. Candlelight Photo can also be bought at the venue unless it has sold out; guests who buy it online with their concert tickets have priority, and on-site purchases are by credit card only (no cash).

The Candle 3-Pack includes 3 premium electric candles that recreate the warm, flickering glow of a real candle. Packs bought online must be collected at the designated location at the venue at the time of your event. As each pack is tied to a specific Candlelight event date and location, Candle 3-Packs purchased online and picked up on site are non-refundable and non-returnable. All sales are final.

The theater is divided into sections based on the quality of the view. Seats are assigned at the entrance with the help of our staff, on a first-come, first-served basis within the section you selected.

Yes, you can sit with your friends as long as you arrive together and all have tickets for the same zone. We recommend arriving early, and we will do our best to seat you together.

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Tickets will not be sold on site; they can only be purchased in the Fever app or on the Fever website.

Please arrive at least 30 minutes early to be seated in your assigned zone. Doors close 5 minutes before the start, and late arrivals will not be admitted, out of respect for the performers and other guests.

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant or support worker. Please contact us and we will provide you with a voucher to get your free carer ticket in the Fever app (subject to availability).

Yes, you will be able to purchase food and beverages at this event; please note that there won't be gluten-free or vegan options.

Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.

No. For the safety of all attendees, all candles are flameless.

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece, without flash, as indicated by our musicians.

Candlelight concerts are held in beautiful venues where temperature control can occasionally be a challenge. We do our utmost to keep everyone comfortable, but temperatures may vary with the season, so we suggest dressing accordingly.

If the weather affects your experience in any way (a change of location or a postponement), we will notify you by email in advance.

Unfortunately, no pets are allowed at this event's location, though we do welcome service animals.

Yes, the event is held in an accessible venue that is ADA compliant.

Yes, there will be parking available.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.