Candlelight: Tribute to Mecano

Question 1

How does seating assignment and zoning work?

Answer

The venue's zones have different prices depending on visibility and proximity to the stage. Your seat will be assigned by our team when you arrive at Hotel Palacio De Santa Paula, Autograph Collection, always respecting the order of arrival and the sector.

Question 2

Can we sit together if we're a group?

Answer

Yes, we'll do everything we can to seat you together. To make it easier, you should enter the venue at the same time and have tickets for the same zone. We advise arriving at least 30 minutes before the start, and our team will assign you contiguous seats.

Question 3

Can tickets be bought at the Hotel Palacio De Santa Paula, Autograph Collection box office?

Answer

We're sorry, but there will be no ticket sales at the entrances or the Hotel Palacio De Santa Paula, Autograph Collection box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

It's best to come at least 30 minutes early to sit down calmly. Remember, doors close 5 minutes before the show starts, and if the concert has already begun, you won't be able to enter. We want to ensure the best experience for everyone!

Question 5

Will there be food and drink service at Hotel Palacio De Santa Paula, Autograph Collection?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

As these concerts take place in unique historic spaces, the indoor temperature of the venue goes hand in hand with the season. We recommend opting for layers or clothes suitable for the season to ensure you stay comfortable throughout the show.

Question 7

Is there a dress code for Candlelight concerts?

Answer

You can dress casually and informally, as there is no strict dress code. The important thing is that you feel comfortable while listening to the music.

Question 8

How long does the experience last?

Answer

The Candlelight: Tribute to Mecano in Granada lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

It is not allowed to stand up or leave the venue during the performance, except in case of an emergency, out of consideration for the audience and the musicians.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

No need to worry, the candles are all LED technology and replicate the light of a flame identically. Without real fire, they don't emit heat and aren't flammable.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Keep your device on silent during the event. You can only capture photos and videos (always without flash) in the final piece when the musicians signal you from the stage.

Question 12

Where can I find my tickets for Candlelight: Tribute to Mecano in Granada?

Answer

Your digital tickets await you in the Fever app (available on Google Play and Apple App Store), under the "Tickets" tab. Log in with the same profile you used to buy them. The QR code will also be in your confirmation email. Forget paper; you don't need to print anything to get in.

Question 13

Can I transfer or send my tickets to another person?

Answer

Yes! You can send your digital tickets to someone else for free from the "Transfer Tickets" tab in the Fever app. If you need extra assistance, contact us and share your ticket number.

Question 14

Can tickets for Candlelight: Tribute to Mecano be gifted?

Answer

Of course! You have two options: buy a Candlelight Gift Card so the person can choose the concert and date they like best, or if you've already purchased a specific ticket, simply send it to them using the "Transfer Tickets" function in our app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Enjoy a special photography experience in our decorated Hotel Palacio De Santa Paula, Autograph Collection area with this pack. You'll take home an instant photo printed with the classic Polaroid touch.

Question 17

Can I buy "Candlelight Photo" photos at Hotel Palacio De Santa Paula, Autograph Collection?

Answer

Photos can be bought at Hotel Palacio De Santa Paula, Autograph Collection as long as the quota hasn't been filled. Customers who buy the photo opportunity through the website when purchasing their concert tickets have priority over those who buy at the venue. Purchases at the venue can only be made with a credit/debit card; cash is not accepted.

Question 18

When should I arrive to have my photo taken?

Answer

To have your photo taken with ease, arrive at least 30 minutes before time. Keep in mind that the photo session ends 10 minutes before the concert starts.

Question 19

When will I receive the photo?

Answer

Decide which photo you like best before it goes to paper. It will be all ready for you at the end of the concert. Make sure to pick it up before you leave, as it won't be possible to keep it for later.

Question 20

Where do I have to go to have my photo taken?

Answer

When you pass the entrance control at Hotel Palacio De Santa Paula, Autograph Collection, our team will show you where the photo area is. Don't hesitate to ask for help if you need it!

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

The package includes 3 high-quality LED candles that perfectly recreate the warm, flickering glow of candlelight. They are not real, so they are completely safe and ideal for decorating your home.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Don't forget to take your online-bought candles home during the concert. As it's a product tied to a specific date and venue, the "Pack of 3 candles" cannot be returned, and its sale is final.

Question 23

Are pets or animals allowed in Hotel Palacio De Santa Paula, Autograph Collection? What about service animals?

Answer

Unfortunately, pets are not allowed in Hotel Palacio De Santa Paula, Autograph Collection, but assistance dogs and guide dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

We offer free passes for caregivers or personal assistants of people who need support. Contact us with the necessary documentation, and our team will take care of the arrangements.