Candlelight: Tribute to Mecano

Question 1

How long does the experience last?

Answer

The Candlelight: Tribute to Mecano in Granada lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Answer

Safety is our priority, which is why we decorate the space with LED candles. They recreate the warmth of traditional light without fire or heat, ensuring a magical and completely risk-free experience.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Answer

Remember that the concerts often happen in historic venues where the temperature varies with the weather. We suggest keeping this in mind when choosing your outfit to enjoy the evening in the most comfortable way.

Question 4

Will there be food and drink service at Hotel Palacio De Santa Paula, Autograph Collection?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Answer

Remember that, to avoid interrupting the show and those around you, you should remain in your seat throughout the concert unless an emergency occurs.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Remember to put your phone on silent before the show begins. To enjoy the experience, we only allow photos or videos without flash during the final song of the set, as indicated by the musicians.

Question 7

Can tickets be bought at the Hotel Palacio De Santa Paula, Autograph Collection box office?

Answer

Tickets are not on sale inside the venue or at Hotel Palacio De Santa Paula, Autograph Collection's own box office. To attend the concert, you must purchase them through the official Fever website or by downloading the app.

Question 8

How does seating assignment and zoning work?

Answer

The venue's zones have different prices depending on visibility and proximity to the stage. Your seat will be assigned by our team when you arrive at Hotel Palacio De Santa Paula, Autograph Collection, always respecting the order of arrival and the sector.

Question 9

Can we sit together if we're a group?

Answer

Absolutely! You can sit together without any problem. To ensure contiguous seats, all you need is for the group to arrive at the same time and have tickets in the same zone. We advise coming at least 30 minutes early; our team will do everything possible to seat you together.

Question 10

Can tickets for Candlelight: Tribute to Mecano be gifted?

Answer

Of course! You have two options: buy a Candlelight Gift Card so the person can choose the concert and date they like best, or if you've already purchased a specific ticket, simply send it to them using the "Transfer Tickets" function in our app.

Question 11

What is "Candlelight Photo"?

Answer

This pack gives you access to a unique photography session at Hotel Palacio De Santa Paula, Autograph Collection. To make sure you always remember the experience, we'll give you an instant Polaroid-format print.

Question 12

Can I buy "Candlelight Photo" photos at Hotel Palacio De Santa Paula, Autograph Collection?

Answer

You can get your photo at Hotel Palacio De Santa Paula, Autograph Collection using a card as long as there are free passes. We recommend booking it online when buying your ticket to secure your spot, as those bookings have priority over in-box-office sales.

Question 13

When will I receive the photo?

Answer

Choose your favorite pose for the instant print. While you're enjoying the music, our team will be preparing it for you to take home. Make sure to pick it up before you leave - we can't store it afterwards!

Question 14

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll get a set of 3 high-quality LED-lit candles that achieve the same visual effect as real ones. They're perfect for creating an intimate atmosphere in your home with total safety and zero risk.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Answer

Packages you buy online will be ready for pickup at the concert. Keep in mind that the "Pack of 3 candles" is exclusive to that day and venue, so we do not accept returns or refunds.

Question 16

Where can I find my tickets for Candlelight: Tribute to Mecano in Granada?

Answer

Go to the Fever app (available on Apple App Store or Google Play) and head straight to the "Tickets" section to see them. Just make sure you're logged in with the same user you paid with. You'll also have your QR code in the purchase confirmation email. They're digital, so no printing is needed!

Question 17

Can I transfer or send my tickets to another person?

Answer

Yes! You can send your digital tickets to someone else for free from the "Transfer Tickets" tab in the Fever app. If you need extra assistance, contact us and share your ticket number.

Question 18

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Answer

We advise arriving about 30 minutes before the start to find your spot without rush. Access will close 5 minutes before the scheduled time; if you arrive late, we're sorry but you won't be allowed in out of respect for the artists and other attendees.

Question 20

When should I arrive to have my photo taken?

Answer

We recommend arriving 30 minutes before the show if you want a photo. The photo area will stop operating 10 minutes before the show starts.

Question 21

Where do I have to go to have my photo taken?

Answer

The photo spot is inside Hotel Palacio De Santa Paula, Autograph Collection, and our staff will guide you there. If you have any questions, they'll be happy to assist you.

Question 22

Is there parking available at Hotel Palacio De Santa Paula, Autograph Collection?

Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Answer

You can dress casually and informally, as there is no strict dress code. The important thing is that you feel comfortable while listening to the music.

Question 24

Are pets or animals allowed in Hotel Palacio De Santa Paula, Autograph Collection? What about service animals?

Answer

Pets are not allowed in this experience, but if you need to attend with a guide or assistance dog, their entry is 100% guaranteed.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course, we want you to enjoy the concert comfortably, so your personal assistant gets in for free. Just contact us with the proper accreditation, and our team will handle the rest.