Question 1

Where can I find my ticket?

Accepted Answer

You can find your ticket in the “Tickets” section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

Question 2

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as tapping “Transfer Tickets” on your ticket in the Fever app. Please contact us if you need additional help, and make sure to include your ticket order number.

Question 3

Can I change the date or time of my ticket?

Accepted Answer

You can change the date of your ticket up to 24 hours in advance. To do so, please contact us and provide the ticket ID associated with your purchase (the unique code you received when you purchased your ticket, found in your confirmation email or in the Fever app). Alternatively, check whether the exchange option is available in the “Tickets” section of the Fever app: if so, tap the “Exchange date and/or time” button and follow the on-screen instructions. Please note that refunds are not available under any circumstances. For more details, see our Terms & Conditions.

Question 4

What if I purchased a Flexible cancellation ticket, can I get a refund then?

Accepted Answer

You can cancel your Flexible cancellation ticket if you request it up to 48 hours before the experience starts: just contact us. Please note that the ticket becomes non-refundable if it is transferred to another user.

Question 5

What are the different ticket types?

Accepted Answer

Premium - First Row, Zone A, Zone B and Zone C.

Question 6

Can my friends and I sit together?

Accepted Answer

Yes, you can sit with your friends as long as you arrive together and all have tickets for the same zone. We recommend arriving early, and we will do our best to seat you together.

Question 7

Is there an age requirement for the event?

Accepted Answer

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Question 8

Are tickets available for purchase at the entrance?

Accepted Answer

Tickets will not be sold on site; they can only be purchased in the Fever app or on the Fever website.

Question 9

When should I arrive?

Accepted Answer

Please arrive at least 30 minutes early to be seated in your assigned zone. Doors close 5 minutes before the start. Late arrivals will not be permitted, out of respect for the performers and other guests.

Question 10

Can I have a ticket for a carer?

Accepted Answer

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant or support worker. Please contact us with proof of needing a carer ticket. Once we receive it, we will provide you with a voucher that you can use to get your free carer ticket in the Fever app (subject to availability). Please keep in mind that you will have to show the regular ticket together with the carer ticket when entering the venue.

Question 11

Will food and beverages be available on site for purchase?

Accepted Answer

Food and beverages will be available for purchase from the bar before the concert. Guests will also be permitted to bring drinks purchased at the bar into the concert hall.

Question 12

Can I leave the concert room during the performance?

Accepted Answer

Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.

Question 13

Are the candles flammable?

Accepted Answer

For the safety of attendees, all candles are flameless.

Question 14

Can I use my phone during the performance?

Accepted Answer

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Question 15

What happens if the weather conditions do not allow for the event to take place?

Accepted Answer

If the weather conditions affect your experience in any way (change of location or postponement), rest assured that we will notify you by email in advance.

Question 16

Can I bring animals? Are service dogs allowed?

Accepted Answer

Unfortunately, no pets are allowed at this event’s location, though we do welcome service animals.

Question 17

Is the venue accessible?

Accepted Answer

The venue is wheelchair accessible. Wheelchair users are welcome to contact the venue in advance to ensure the best possible experience.

Question 18

Is there parking available?

Accepted Answer

Parking is available at Stora Torget, just outside the venue, as well as at the Igor parking garage (Vasagatan 25).

Question 19

Is there a dress code? What should I wear?

Accepted Answer

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.

Question 20

How are seats assigned? Can we sit together?

Accepted Answer

Seats are not numbered: they are assigned on arrival, first come first served, within the zone you purchased. To sit together, your whole group needs to arrive at the same time with tickets for the same zone.

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