Candlelight: Tribute to Taylor Swift

All guests must be at least 8 years old to attend. Anyone under 16 must be accompanied by an adult.

Subject to availability, changes to the date and/or time are possible up to 24 hours before the experience begins. If this applies to you, please contact us quoting your ticket ID. Refunds are not possible under any circumstances. You can find more information in our Terms and Conditions.

With the Flexible Refund Ticket, you can request a full refund if you decide not to attend the experience. This ticket applies to selected events.

You can return your Flexible Refund Ticket and receive a full refund if you contact us up to 48 hours before the experience begins. Please note that the ticket is not refundable if it is transferred to another person.

No documents are required for your refund request.

Please contact Fever via the contact form to get your ticket refunded.

The experience takes place at the Event-Theater Schwanenhöfe (Erkrather Straße 234b, 40233 Düsseldorf).

By car: You can park on the grounds of the Schwanenhöfe in the car park right after the entrance via Erkrather Straße. The car park is open around the clock. The Event-Theater is located at the back of the eastern (right-hand) building complex. By public transport: Underground: U75 to Kettwiger Straße stop. Bus: number 810 to Kettwiger Straße stop (or number 734, 736, 810, 815, NE4 to Ronsdorfer Straße stop). Tram: number 706 to Kettwiger Straße. From the Kettwiger Straße or Ronsdorfer Straße stops, turn onto Erkrather Straße and walk 500 m to Erkrather Straße 234.

Yes, drinks can be purchased on site.

Yes, the venue is accessible for people with reduced mobility. To reach the plateau, please use the ramp to the left of the gym and then turn right and then left.

Pets are not allowed, with the exception of service animals. Please contact Fever through the contact form if you'll be accompanied by a service animal.

Yes, there are around 50 parking spaces available.

According to our musicians, photos and videos can only be taken during the last piece and without flash.

Your phone must be switched to silent throughout the performance. According to our musicians, photos and videos can only be taken during the last piece and without flash.

Out of respect for the musicians and the audience, you can only leave your seat in case of an emergency.

Please arrive at least 30 minutes before the concert starts to get a seat in the zone you've purchased. The concert will start on time, and the audience must already be seated beforehand. If you arrive late, you will be denied access to the show out of respect for the musicians' performance and the audience's experience.

Should weather conditions affect your experience in any way (change of venue or postponement), we will of course notify you in advance by email.

Yes, you can sit with your friends if you arrive together and all have tickets for the same zone. We recommend arriving at the venue in good time, and we'll do our best to seat you together.

Yes, you can transfer your tickets to any other Fever account at no extra cost. Simply click on 'Transfer tickets' on your ticket in the Fever app. If you need further help, just contact us with your ticket ID.

You'll find your ticket in the 'Tickets' section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in using the same login method you used to make the purchase. You'll also find your QR code in your purchase confirmation email. There's no need to print anything out. Simply show your Fever ticket from your smartphone at the venue.

Please note that for guests' safety, all candles will be flameless.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.