Question 1

What are the different ticket types?

Accepted Answer

The theater is divided into sections A, B, and C based on the quality of the view. Seats will be assigned to you at the entrance with the help of our staff. Distribution will be done on a first-come, first-served basis and according to the type of ticket you purchased.

Question 2

Can I sit together with friends?

Accepted Answer

Yes, you can sit with your friends if you come together, and you all have tickets for the same zone. We recommend you arrive in good time, and we will do our best to accommodate you.

Question 3

Is there an age requirement for the event?

Accepted Answer

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Question 4

Are the candles flammable?

Accepted Answer

Please note that, for the security of attendees, all candles will be flameless.

Question 5

When should I arrive?

Accepted Answer

Please arrive at least 30 minutes before the concert starts in order to be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the musicians' performance and the experience of the audience, you will not be allowed to enter the show.

Question 6

Can I use my phone during the performance?

Accepted Answer

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Question 7

Can I leave the concert room during the performance?

Accepted Answer

Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.

Question 8

Can I purchase tickets at the door?

Accepted Answer

Tickets will not be sold on site; they can only be purchased in the Fever app or on the Fever website.

Question 9

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever app. Please contact us if you need additional help, and make sure to include your ticket order number.

Question 10

Can I change my ticket?

Accepted Answer

This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever app where, if enabled, the "Change date and/or time" button will appear. No refunds are permitted under any circumstances, unless you selected the Flexible Cancellation add-on (see the questions below). For more information, you can consult our T&Cs.

Question 11

What is a Flexible Cancellation ticket?

Accepted Answer

A Flexible Cancellation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.

Question 12

When can I return my Flexible Cancellation ticket?

Accepted Answer

Up to 48 hours before the experience starts. The ticket becomes non-refundable if it is transferred.

Question 13

What documents do I need to cancel my ticket?

Accepted Answer

No documentation is needed.

Question 14

How long does a refund take and how will I receive it?

Accepted Answer

Refunds to a credit card or PayPal take 10 days or more to appear on your statement. If you paid with a voucher, you will receive a new voucher in the app.

Question 15

Will I get a full refund?

Accepted Answer

Yes, except for the 10% Flexible Cancellation fee.

Question 16

Can I have a ticket for a carer?

Accepted Answer

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant or support worker. Please contact us, and we will provide you with a voucher that you can use to get your free carer ticket in the Fever app (subject to availability).

Question 17

Where can I find my ticket?

Accepted Answer

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

Question 18

What happens if the weather conditions do not allow for the event to take place?

Accepted Answer

If the weather conditions affect your experience in any way (change of location or postponement), please rest assured that we will notify you by email in advance.

Question 19

Where is the experience taking place?

Accepted Answer

The event will be held at The Space at Westbury: 250 Post Ave, Westbury, NY 11590.

Question 20

Will food and beverages be available on site for purchase?

Accepted Answer

You will be able to purchase food and beverages at this event.

Question 21

Can I bring animals? Are service dogs allowed?

Accepted Answer

Unfortunately, no pets are allowed in this event's location, though we do welcome service animals.

Question 22

Is the venue accessible?

Accepted Answer

Yes, the event is being held in an accessible venue that is ADA compliant.

Question 23

Is there parking available?

Accepted Answer

There will be street parking available.

Question 24

Is there a dress code? What should I wear?

Accepted Answer

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.

Candlelight: Christmas Classics

Christmas Classics on strings

Surrounded by a thousand candles

An extraordinary setting