Candlelight: Tribute to La Oreja de Van Gogh

Question 1

How long does the experience last?

Answer

The Candlelight: Tribute to La Oreja de Van Gogh in Granada lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Answer

We take your safety seriously, so we use last-generation LED candles. They imitate traditional candles without using real fire, eliminating any risk and without generating heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Answer

As these concerts take place in unique historic spaces, the indoor temperature of the venue goes hand in hand with the season. We recommend opting for layers or clothes suitable for the season to ensure you stay comfortable throughout the show.

Question 4

Will there be food and drink service at Hotel Palacio De Santa Paula, Autograph Collection?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Answer

Out of respect for the musicians and the other audience members, we ask that you not leave your seat unless it's an emergency. We want everyone to enjoy the show without interruptions.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Keep your device on silent during the event. You can only capture photos and videos (always without flash) in the final piece when the musicians signal you from the stage.

Question 7

Can tickets be bought at the Hotel Palacio De Santa Paula, Autograph Collection box office?

Answer

No, you won't be able to get your tickets at the physical box office or at the entrance to Hotel Palacio De Santa Paula, Autograph Collection. To secure your spot, you must purchase your tickets through the Fever app or official website.

Question 8

How does seating assignment and zoning work?

Answer

The venue has several zones with prices adjusted to the distance and perspective from the stage. Upon arriving at Hotel Palacio De Santa Paula, Autograph Collection, you'll be seated according to the order of entry and the type of ticket you purchased.

Question 9

Can we sit together if we're a group?

Answer

Yes, you can sit together perfectly. To ensure contiguous seats, the whole group must arrive at the same time and have tickets in the same category. We suggest coming 30 minutes early so our team can seat you together without any problem.

Question 10

Can tickets for Candlelight: Tribute to La Oreja de Van Gogh be gifted?

Answer

Of course! Gift Candlelight by buying a Gift Card for them to select their preferred show and time. If you already have a fixed-date ticket, share it as a gift by clicking "Transfer Tickets" in the Fever app.

Question 11

What is "Candlelight Photo"?

Answer

Take home an unforgettable memory! This pack offers you an exclusive mini photo session inside Hotel Palacio De Santa Paula, Autograph Collection. You'll instantly take home a printed Polaroid-style photograph.

Question 12

Can I buy "Candlelight Photo" photos at Hotel Palacio De Santa Paula, Autograph Collection?

Answer

If there are still places available, you can buy your Candlelight photo on the day of the concert at Hotel Palacio De Santa Paula, Autograph Collection using a card. Remember that priority is given to those who bought the add-on online when purchasing their tickets.

Question 13

When will I receive the photo?

Answer

Choose your favorite pose for the instant print. While you're enjoying the music, our team will be preparing it for you to take home. Make sure to pick it up before you leave - we can't store it afterwards!

Question 14

What does the "Pack of 3 candles" include? Are they real?

Answer

This special pack contains 3 decorative LED candles that simulate the glow and cozy ambiance of real light. They are the perfect alternative for adding warmth to your home in a clean and safe way.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Answer

Come pick up your online purchase during the event. Since the "Pack of 3 candles" is prepared exclusively for that date and venue, sales are final and no refunds are offered.

Question 16

Where can I find my tickets for Candlelight: Tribute to La Oreja de Van Gogh in Granada?

Answer

To view your tickets, open the Fever app (available on Google Play and Apple App Store) and click on the "Tickets" section. Make sure you're using the same account you booked with. Your QR code will also be sent to you in the purchase confirmation email. Since they're digital, there's no need to print them.

Question 17

Can I transfer or send my tickets to another person?

Answer

Absolutely! You can transfer your tickets free of charge from the Fever app by clicking on the "Transfer tickets" button. If you need support, contact us with the reference number of your ticket.

Question 18

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Answer

We recommend arriving 30 minutes before the show to settle in comfortably. Doors close 5 minutes before the start, and to avoid disrupting the concert, no one is allowed in once the musicians are on stage.

Question 20

When should I arrive to have my photo taken?

Answer

Your photo will be taken before the concert, and the session will close 10 minutes before the show begins. Please come half an hour early so our team can assist you.

Question 21

Where do I have to go to have my photo taken?

Answer

Once you enter Hotel Palacio De Santa Paula, Autograph Collection, our staff will tell you where the photo area is. Don't hesitate to approach any of our employees if you have any questions.

Question 22

Is there parking available at Hotel Palacio De Santa Paula, Autograph Collection?

Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Answer

You can dress casually and informally, as there is no strict dress code. The important thing is that you feel comfortable while listening to the music.

Question 24

Are pets or animals allowed in Hotel Palacio De Santa Paula, Autograph Collection? What about service animals?

Answer

Remember that pets are not allowed in this concert. The only exception is guide dogs or assistance dogs, which are allowed.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

We offer free passes for caregivers or personal assistants of people who need support. Contact us with the necessary documentation, and our team will take care of the arrangements.