Candlelight: Disney Princess

Question 1

How long does the experience last?

Answer

The Candlelight: Disney Princess in Murcia lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Answer

To ensure you enjoy safely, all our candles are LED. They perfectly recreate the flicker and warmth of a real flame but without fire, heat, or any risk to your safety.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Answer

When organizing experiences in historic venues, the indoor temperature can vary with the seasons. Although we try to always maintain the ideal climate, we suggest choosing an outfit suitable for the season so you can enjoy the show with total comfort.

Question 4

Will there be food and drink service at Real Casino de Murcia?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Answer

To maintain the utmost respect for the audience and musicians, leaving your seat will only be allowed if there is a real urgency.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Don't forget to silence your phone to fully immerse yourself in the atmosphere. Taking photos and videos without flash is only allowed in the concert's closing, when the musicians give the signal.

Question 7

Can tickets be bought at the Real Casino de Murcia box office?

Answer

No! Tickets are not sold directly at the door or the Real Casino de Murcia box office. If you want to attend, you'll have to buy your passes exclusively through Fever (on our official website or app).

Question 8

How does seating assignment and zoning work?

Answer

The venue is divided into sections with different prices based on visibility and proximity to the stage. Our team will seat you on a first-come, first-served basis at Real Casino de Murcia, always within the zone you selected when purchasing your ticket.

Question 9

Can we sit together if we're a group?

Answer

Of course, it's totally possible to sit together. To do this, you need to arrive at the same time and have tickets in the same category. We recommend coming at least half an hour before the show to make it easier for the team to assign your seats.

Question 10

Can tickets for Candlelight: Disney Princess be gifted?

Answer

Of course! Gift Candlelight by buying a Gift Card for them to select their preferred show and time. If you already have a fixed-date ticket, share it as a gift by clicking "Transfer Tickets" in the Fever app.

Question 11

What is "Candlelight Photo"?

Answer

This pack gives you access to a unique photography session at Real Casino de Murcia. To make sure you always remember the experience, we'll give you an instant Polaroid-format print.

Question 12

Can I buy "Candlelight Photo" photos at Real Casino de Murcia?

Answer

You can buy your photo experience at Real Casino de Murcia if the quota hasn't been reached yet. Just remember that we don't accept cash in the venue, only card, and that online purchases have priority.

Question 13

When will I receive the photo?

Answer

Decide which photo you like best before it goes to paper. It will be all ready for you at the end of the concert. Make sure to pick it up before you leave, as it won't be possible to keep it for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Answer

This set includes 3 LED candles that perfectly imitate the movement and warmth of a traditional candle. Being fully electric, they are ideal and safe for enhancing any space in your home.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Answer

All packages purchased online must be picked up at the designated venue location during the event. Since the "Pack of 3 candles" is tied to the specific date and location of the Candlelight event, all additional candle packages purchased online and picked up on-site are non-refundable and non-returnable. All sales are final.

Question 16

Where can I find my tickets for Candlelight: Disney Princess in Murcia?

Answer

Your tickets are saved in the "Tickets" section within the Fever app (available on Apple App Store or Google Play). Simply log in with the same account or method you used to buy them. You'll also receive a confirmation email with your QR code. Being 100% digital tickets, there's no need to print anything.

Question 17

Can I transfer or send my tickets to another person?

Answer

You can transfer your tickets for free to anyone. Just open the Fever app and click "Transfer Tickets." If you need additional support, contact us through our help center sharing your ticket number.

Question 18

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Answer

Try to arrive 30 minutes before the show to settle in easily. Doors will close promptly 5 minutes before the start, and they won't reopen once the concert begins, preventing any interruptions.

Question 20

When should I arrive to have my photo taken?

Answer

We recommend arriving 30 minutes before the show if you want a photo. The photo area will stop operating 10 minutes before the show starts.

Question 21

Where do I have to go to have my photo taken?

Answer

When you arrive at Real Casino de Murcia, our staff will show you where the photo area is set up. Feel free to ask any member of our team if you have any questions.

Question 22

Is there parking available at Real Casino de Murcia?

Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Answer

We don't apply strict dress rules. Opt for a casual and comfortable look so you can have an unforgettable time surrounded by music.

Question 24

Are pets or animals allowed in Real Casino de Murcia? What about service animals?

Answer

Due to venue policies, you won't be able to bring your pet to the concert. However, you can enter with a service dog or guide dog.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes! Attendees who need support can request a free ticket for a caregiver. Please contact us and send the necessary proof so we can reserve their spot.