Candlelight: The Innate Law

Question 1

How does seating assignment and zoning work?

Answer

We divide the space into sections with prices that vary based on how close you are to the stage and visibility. As soon as you enter Hotel NH Collection Palacio de Burgos, staff will seat you in the order that attendees arrive within your zone.

Question 2

Can we sit together if we're a group?

Answer

Of course! To sit together, it's important that you and your companions arrive at the same time and have tickets for the same zone. We recommend arriving 30 minutes before the concert starts, and our team will do everything possible to seat you together.

Question 3

Can tickets be bought at the Hotel NH Collection Palacio de Burgos box office?

Answer

We're sorry, but there will be no ticket sales at the entrances or the Hotel NH Collection Palacio de Burgos box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

Try to arrive 30 minutes before the show to settle in easily. Doors will close promptly 5 minutes before the start, and they won't reopen once the concert begins, preventing any interruptions.

Question 5

Will there be food and drink service at Hotel NH Collection Palacio de Burgos?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

Controlling the temperature in historic buildings is sometimes a challenge. Therefore, we recommend dressing according to the current season to ensure you stay comfortable throughout the event.

Question 7

Is there a dress code for Candlelight concerts?

Answer

We don't apply strict dress rules. Opt for a casual and comfortable look so you can have an unforgettable time surrounded by music.

Question 8

How long does the experience last?

Answer

The Candlelight: The Innate Law in Burgos lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

Out of respect for the artists on stage and the other attendees, we kindly ask that you not leave your seat unless it's an emergency.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

We take your safety seriously, so we use last-generation LED candles. They imitate traditional candles without using real fire, eliminating any risk and without generating heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Your phone must be on silent throughout the concert. You can only take photos and videos without flash during the last piece, as indicated by the musicians on stage.

Question 12

Where can I find my tickets for Candlelight: The Innate Law in Burgos?

Answer

Your digital tickets await you in the Fever app (available on Google Play and Apple App Store), under the "Tickets" tab. Log in with the same profile you used to buy them. The QR code will also be in your confirmation email. Forget paper; you don't need to print anything to get in.

Question 13

Can I transfer or send my tickets to another person?

Answer

Of course, sharing your tickets won't cost you anything. Just go to your Fever app profile, tap your ticket, and select "Transfer Tickets." If you need help, contact us with your ticket number.

Question 14

Can tickets for Candlelight: The Innate Law be gifted?

Answer

Of course! Gift Candlelight by buying a Gift Card for them to select their preferred show and time. If you already have a fixed-date ticket, share it as a gift by clicking "Transfer Tickets" in the Fever app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Enjoy a bespoke photography experience in Hotel NH Collection Palacio de Burgos's decorated zone by adding this pack to your ticket. You'll get an instant photo printed with the retro charm of a Polaroid to immortalize the experience.

Question 17

Can I buy "Candlelight Photo" photos at Hotel NH Collection Palacio de Burgos?

Answer

As long as there's availability, you can book your Hotel NH Collection Palacio de Burgos experience on the day of the concert using a card. Keep in mind that we only accept card payments and that online bookings have priority over sales at the venue.

Question 18

When should I arrive to have my photo taken?

Answer

To have your photo taken with ease, arrive at least 30 minutes before time. Keep in mind that the photo session ends 10 minutes before the concert starts.

Question 19

When will I receive the photo?

Answer

Choose your favorite pose for the instant print. While you're enjoying the music, our team will be preparing it for you to take home. Make sure to pick it up before you leave - we can't store it afterwards!

Question 20

Where do I have to go to have my photo taken?

Answer

Our team will guide you to the photo area as soon as you arrive at Hotel NH Collection Palacio de Burgos. If you get lost or need anything, just let them know.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

Take home these 3 LED candles that reproduce the warm flicker of traditional lighting. Forget about fire hazards; they're an ideal and safe choice for home decoration.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Don't forget to take your online-bought candles home during the concert. As it's a product tied to a specific date and venue, the "Pack of 3 candles" cannot be returned, and its sale is final.

Question 23

Are pets or animals allowed in Hotel NH Collection Palacio de Burgos? What about service animals?

Answer

Due to venue policies, you won't be able to bring your pet to the concert. However, you can enter with a service dog or guide dog.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course, we want you to enjoy the concert comfortably, so your personal assistant gets in for free. Just contact us with the proper accreditation, and our team will handle the rest.