Candlelight: The Innate Law

Question 1

How does seating assignment and zoning work?

Answer

We have several zones priced based on closeness and the stage view. When you enter "El Seminari" Centre Tarraconense, the team will help you find your seat in order of arrival within your booked category.

Question 2

Can we sit together if we're a group?

Answer

Sure! You can share seats in the same row. The only important thing is that you arrive simultaneously and that your tickets are for the same section. We recommend coming 30 minutes early; our team will do everything possible to seat you together!

Question 3

Can tickets be bought at the "El Seminari" Centre Tarraconense box office?

Answer

No! Tickets are not sold directly at the door or the "El Seminari" Centre Tarraconense box office. If you want to attend, you'll have to buy your passes exclusively through Fever (on our official website or app).

Question 4

What time should I arrive? Is there a late entry policy?

Answer

It's best to come at least 30 minutes early to sit down calmly. Remember, doors close 5 minutes before the show starts, and if the concert has already begun, you won't be able to enter. We want to ensure the best experience for everyone!

Question 5

Will there be food and drink service at "El Seminari" Centre Tarraconense?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

As these concerts take place in unique historic spaces, the indoor temperature of the venue goes hand in hand with the season. We recommend opting for layers or clothes suitable for the season to ensure you stay comfortable throughout the show.

Question 7

Is there a dress code for Candlelight concerts?

Answer

The dress code is completely casual and free. The essential thing for enjoying the experience to the fullest is that you choose comfortable clothes.

Question 8

How long does the experience last?

Answer

The Candlelight: The Innate Law in Tarragona lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

Unless it's an extreme necessity, we appreciate that you remain seated so that you and the other attendees can enjoy the concert to the fullest.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

Safety is our priority, which is why we decorate the space with LED candles. They recreate the warmth of traditional light without fire or heat, ensuring a magical and completely risk-free experience.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Your phone should remain silent during the show. You will be able to immortalize the moment with photos and videos without flash during the last song, once the musicians give the okay.

Question 12

Where can I find my tickets for Candlelight: The Innate Law in Tarragona?

Answer

Go to the Fever app (available on Apple App Store or Google Play) and head straight to the "Tickets" section to see them. Just make sure you're logged in with the same user you paid with. You'll also have your QR code in the purchase confirmation email. They're digital, so no printing is needed!

Question 13

Can I transfer or send my tickets to another person?

Answer

The Fever app gives you the option to transfer your tickets free of charge using the "Transfer Tickets" feature. If you need help managing it, contact us and remember to include your ticket number.

Question 14

Can tickets for Candlelight: The Innate Law be gifted?

Answer

Absolutely! Surprise anyone with a Gift Card valid for all Candlelight events in your country, letting them choose their ideal concert. If you've already bought a specific pass, send it free of charge using the "Transfer Tickets" tool in our app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Enjoy a special photography experience in our decorated "El Seminari" Centre Tarraconense area with this pack. You'll take home an instant photo printed with the classic Polaroid touch.

Question 17

Can I buy "Candlelight Photo" photos at "El Seminari" Centre Tarraconense?

Answer

If there is still availability, you can purchase your Candlelight Photo at the venue itself, paying exclusively with a credit or debit card. Remember, online buyers have priority over sales at "El Seminari" Centre Tarraconense.

Question 18

When should I arrive to have my photo taken?

Answer

Try to come 30 minutes early to go through the photo area. The session will close strictly 10 minutes before the music starts.

Question 19

When will I receive the photo?

Answer

Decide which photo you like best before it goes to paper. It will be all ready for you at the end of the concert. Make sure to pick it up before you leave, as it won't be possible to keep it for later.

Question 20

Where do I have to go to have my photo taken?

Answer

When you arrive at "El Seminari" Centre Tarraconense, our staff will show you where the photo area is set up. Feel free to ask any member of our team if you have any questions.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

The package comes with 3 LED candles designed to recreate the warm, cozy light of a real candle. Since they don't use real fire, they are ideal for decorating your favorite spots safely.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Remember to pick up your online purchase at the venue during the event. Since your "Pack of 3 candles" is tied to a specific date and location, it cannot be exchanged or refunded. All sales are final.

Question 23

Are pets or animals allowed in "El Seminari" Centre Tarraconense? What about service animals?

Answer

Pets are not allowed in the venue, but guide dogs and assistance dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, of course! If you need assistance during the concert, you can request a free ticket for your caregiver or personal assistant. Just contact us by sending the document or proof that shows you need one.