Candlelight: The Innate Law

Question 1

How does seating assignment and zoning work?

Answer

The venue has several zones with prices adjusted to the distance and perspective from the stage. Upon arriving at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville, you'll be seated according to the order of entry and the type of ticket you purchased.

Question 2

Can we sit together if we're a group?

Answer

Absolutely! You can sit together without any problem. To ensure contiguous seats, all you need is for the group to arrive at the same time and have tickets in the same zone. We advise coming at least 30 minutes early; our team will do everything possible to seat you together.

Question 3

Can tickets be bought at the Hotel Alfonso XIII, a Luxury Collection Hotel, Seville box office?

Answer

We're sorry, but there will be no ticket sales at the entrances or the Hotel Alfonso XIII, a Luxury Collection Hotel, Seville box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

We recommend arriving 30 minutes before the show to settle in comfortably. Doors close 5 minutes before the start, and to avoid disrupting the concert, no one is allowed in once the musicians are on stage.

Question 5

Will there be food and drink service at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

When organizing experiences in historic venues, the indoor temperature can vary with the seasons. Although we try to always maintain the ideal climate, we suggest choosing an outfit suitable for the season so you can enjoy the show with total comfort.

Question 7

Is there a dress code for Candlelight concerts?

Answer

There is no formal dress code for the event. We advise going for a comfortable style so you can enjoy the evening to the fullest.

Question 8

How long does the experience last?

Answer

The Candlelight: The Innate Law in Seville lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

To maintain the atmosphere and respect the artists, you may only leave your seat in case of an urgent need. Thank you for helping us keep the magic alive!

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

No need to worry, the candles are all LED technology and replicate the light of a flame identically. Without real fire, they don't emit heat and aren't flammable.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Your phone must be on silent throughout the concert. You can only take photos and videos without flash during the last piece, as indicated by the musicians on stage.

Question 12

Where can I find my tickets for Candlelight: The Innate Law in Seville?

Answer

You can find your ticket in the "Tickets" section of the Fever app (available on Apple App Store or Google Play). Remember to log in with the same account you used to make the purchase. You'll also find your QR code in the purchase confirmation email. Your tickets are digital, and you don't need to print them.

Question 13

Can I transfer or send my tickets to another person?

Answer

You can transfer your tickets for free to anyone. Just open the Fever app and click "Transfer Tickets." If you need additional support, contact us through our help center sharing your ticket number.

Question 14

Can tickets for Candlelight: The Innate Law be gifted?

Answer

Of course! Gift Candlelight by buying a Gift Card for them to select their preferred show and time. If you already have a fixed-date ticket, share it as a gift by clicking "Transfer Tickets" in the Fever app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Enjoy a special photography experience in our decorated Hotel Alfonso XIII, a Luxury Collection Hotel, Seville area with this pack. You'll take home an instant photo printed with the classic Polaroid touch.

Question 17

Can I buy "Candlelight Photo" photos at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?

Answer

Photos can be bought at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville as long as the quota hasn't been filled. Customers who buy the photo opportunity through the website when purchasing their concert tickets have priority over those who buy at the venue. Purchases at the venue can only be made with a credit/debit card; cash is not accepted.

Question 18

When should I arrive to have my photo taken?

Answer

We recommend arriving 30 minutes before the show if you want a photo. The photo area will stop operating 10 minutes before the show starts.

Question 19

When will I receive the photo?

Answer

Choose your favorite pose for the instant print. While you're enjoying the music, our team will be preparing it for you to take home. Make sure to pick it up before you leave - we can't store it afterwards!

Question 20

Where do I have to go to have my photo taken?

Answer

Our team will guide you to the photo area as soon as you arrive at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville. If you get lost or need anything, just let them know.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll receive a set of 3 LED candles that imitate the flicker and light of a wax candle. Enjoy a cozy atmosphere in your home with the peace of mind that they're 100% safe.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

The pickup of your online purchases is handled directly at the venue on the day of the show. Returns and refunds of the "Pack of 3 candles" are not accepted as it is strictly associated with the date and location of the concert.

Question 23

Are pets or animals allowed in Hotel Alfonso XIII, a Luxury Collection Hotel, Seville? What about service animals?

Answer

Pets are not allowed in the venue, but guide dogs and assistance dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, spectators who need assistance during this experience are entitled to request a free pass for their personal assistant or caregiver. Please contact us with proof that you need a ticket for an assistant.

Question 25

Is Hotel Alfonso XIII, a Luxury Collection Hotel, Seville accessible for people with reduced mobility (PRM)?

Answer

Unfortunately, this experience cannot be held in an accessible venue. We do our best to make all our experiences inclusive and suggest you check out other experiences in your city.