Question 1

How long does the experience last?

Accepted Answer

The Candlelight: Vivaldi's Four Seasons in Albacete lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

We take your safety seriously, so we use last-generation LED candles. They imitate traditional candles without using real fire, eliminating any risk and without generating heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

The historic spaces where the events take place can have temperature variations depending on the date. We advise dressing in clothes suitable for the season so you can enjoy the concert with the utmost comfort.

Question 4

Will there be food and drink service at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

Unless it's an extreme necessity, we appreciate that you remain seated so that you and the other attendees can enjoy the concert to the fullest.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Don't forget to silence your phone to fully immerse yourself in the atmosphere. Taking photos and videos without flash is only allowed in the concert's closing, when the musicians give the signal.

Question 7

Can tickets be bought at the Casino Primitivo - Restaurante & Eventos box office?

Accepted Answer

No, we don't have a physical box office or door sales at Casino Primitivo - Restaurante & Eventos. You can only get your tickets through Fever, either by checking the official website or directly through the app.

Question 8

How does seating assignment and zoning work?

Accepted Answer

We divide the space into sections with prices that vary based on how close you are to the stage and visibility. As soon as you enter Casino Primitivo - Restaurante & Eventos, staff will seat you in the order that attendees arrive within your zone.

Question 9

Can we sit together if we're a group?

Accepted Answer

Of course! To sit together, it's important that you and your companions arrive at the same time and have tickets for the same zone. We recommend arriving 30 minutes before the concert starts, and our team will do everything possible to seat you together.

Question 10

Can tickets for Candlelight: Vivaldi's Four Seasons be gifted?

Accepted Answer

Absolutely! Surprise anyone with a Gift Card valid for all Candlelight events in your country, letting them choose their ideal concert. If you've already bought a specific pass, send it free of charge using the "Transfer Tickets" tool in our app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

With this exclusive add-on, you'll enjoy a personalized photo session in a specially decorated area of Casino Primitivo - Restaurante & Eventos and receive an instant Polaroid-style capture as a keepsake.

Question 12

Can I buy "Candlelight Photo" photos at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

If there are spots available at Casino Primitivo - Restaurante & Eventos, you can purchase Candlelight Photos paying only with a card. We recommend booking it online in advance, as those purchases have priority over sales at the venue.

Question 13

When will I receive the photo?

Accepted Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

This set includes 3 LED candles that perfectly imitate the movement and warmth of a traditional candle. Being fully electric, they are ideal and safe for enhancing any space in your home.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

The pickup of your online purchases is handled directly at the venue on the day of the show. Returns and refunds of the "Pack of 3 candles" are not accepted as it is strictly associated with the date and location of the concert.

Question 16

Where can I find my tickets for Candlelight: Vivaldi's Four Seasons in Albacete?

Accepted Answer

To view your tickets, open the Fever app (available on Google Play and Apple App Store) and click on the "Tickets" section. Make sure you're using the same account you booked with. Your QR code will also be sent to you in the purchase confirmation email. Since they're digital, there's no need to print them.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It's as easy as clicking "Transfer tickets" in your Fever app ticket. Contact us if you need additional help, and be sure to include your ticket number.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

To enjoy the experience stress-free, we recommend arriving 30 minutes before the music starts. Remember, access is cut off 5 minutes before the beginning, and the doors won't open once the concert starts to keep the atmosphere intact.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

Try to arrive 30 minutes early to ensure your photo session goes smoothly. Photos are always taken before the event, and the space will close 10 minutes before the start.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

You'll be guided to the photo area right after you enter Casino Primitivo - Restaurante & Eventos. If you need help, just ask our staff, and they'll point you in the right direction.

Question 22

Is there parking available at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

Yes, there is parking available for attendees.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

You can dress casually and informally, as there is no strict dress code. The important thing is that you feel comfortable while listening to the music.

Question 24

Are pets or animals allowed in Casino Primitivo - Restaurante & Eventos? What about service animals?

Accepted Answer

We're sorry, but pets are not permitted in the venue. However, if you're coming with a guide or assistance dog, you'll have no issues.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, we offer a free pass for any attendee who needs assistance. Contact us with the necessary documentation, and we'll make sure everything is ready for you.

Question 26

Is Casino Primitivo - Restaurante & Eventos accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

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