Question 1

How does seating assignment and zoning work?

Accepted Answer

We have various areas priced according to visibility and closeness to the stage. Our staff will seat you as you arrive at Casino Primitivo - Restaurante & Eventos, strictly following the order of arrival and the zone of your ticket.

Question 2

Can we sit together if we're a group?

Accepted Answer

Of course, it's totally possible to sit together. To do this, you need to arrive at the same time and have tickets in the same category. We recommend coming at least half an hour before the show to make it easier for the team to assign your seats.

Question 3

Can tickets be bought at the Casino Primitivo - Restaurante & Eventos box office?

Accepted Answer

There are no ticket sales at the Casino Primitivo - Restaurante & Eventos box office on the day of the event. We advise securing your spots in advance, managing everything comfortably through the Fever app or official website.

Question 4

What time should I arrive? Is there a late entry policy?

Accepted Answer

The best is to arrive 30 minutes early so you can get comfortable before the concert. Doors close 5 minutes before the show begins, and late entry is not permitted once it starts, ensuring maximum respect for all.

Question 5

Will there be food and drink service at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Temperature in historic venues can fluctuate depending on the day. Although we always aim for the perfect ambiance, we advise you to bring an extra layer or wear clothes suitable for the season so all you have to do is enjoy the music.

Question 7

Is there a dress code for Candlelight concerts?

Accepted Answer

No need to dress up; the vibe is casual and relaxed. The main thing is that you wear a comfortable outfit to fully enjoy the candlelight experience.

Question 8

How long does the experience last?

Accepted Answer

The Candlelight: Queen vs. ABBA in Albacete lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Accepted Answer

To maintain the utmost respect for the audience and musicians, leaving your seat will only be allowed if there is a real urgency.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

To ensure you enjoy safely, all our candles are LED. They perfectly recreate the flicker and warmth of a real flame but without fire, heat, or any risk to your safety.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Your phone should remain silent during the show. You will be able to immortalize the moment with photos and videos without flash during the last song, once the musicians give the okay.

Question 12

Where can I find my tickets for Candlelight: Queen vs. ABBA in Albacete?

Accepted Answer

Your digital tickets await you in the Fever app (available on Google Play and Apple App Store), under the "Tickets" tab. Log in with the same profile you used to buy them. The QR code will also be in your confirmation email. Forget paper; you don't need to print anything to get in.

Question 13

Can I transfer or send my tickets to another person?

Accepted Answer

You can transfer your tickets for free to anyone. Just open the Fever app and click "Transfer Tickets." If you need additional support, contact us through our help center sharing your ticket number.

Question 14

Can tickets for Candlelight: Queen vs. ABBA be gifted?

Accepted Answer

Definitely! You can purchase a Gift Card that lets them choose their concert and date, or if you've already bought tickets for a specific day, you can gift those by using the "Transfer Tickets" button in the Fever app.

Question 15

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Accepted Answer

Get this pack to enjoy an exclusive photo session in a special area inside Casino Primitivo - Restaurante & Eventos. You'll take home an instant physical Polaroid photo as the perfect souvenir.

Question 17

Can I buy "Candlelight Photo" photos at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

If there are still places available, you can buy your Candlelight photo on the day of the concert at Casino Primitivo - Restaurante & Eventos using a card. Remember that priority is given to those who bought the add-on online when purchasing their tickets.

Question 18

When should I arrive to have my photo taken?

Accepted Answer

Your photo will be taken before the concert, and the session will close 10 minutes before the show begins. Please come half an hour early so our team can assist you.

Question 19

When will I receive the photo?

Accepted Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Accepted Answer

As soon as you step into Casino Primitivo - Restaurante & Eventos, you'll be directed to the photo area. If you have any questions, just ask our team!

Question 21

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

The package includes 3 high-quality LED candles that perfectly recreate the warm, flickering glow of candlelight. They are not real, so they are completely safe and ideal for decorating your home.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Don't forget to take your online-bought candles home during the concert. As it's a product tied to a specific date and venue, the "Pack of 3 candles" cannot be returned, and its sale is final.

Question 23

Are pets or animals allowed in Casino Primitivo - Restaurante & Eventos? What about service animals?

Accepted Answer

We're sorry, but pets are not allowed in the venue. Of course, assistance dogs are exempt from this rule and can accompany you.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, of course! If you need assistance during the concert, you can request a free ticket for your caregiver or personal assistant. Just contact us by sending the document or proof that shows you need one.

Question 25

Is Casino Primitivo - Restaurante & Eventos accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Question 26

Is there parking available at Casino Primitivo - Restaurante & Eventos?

Accepted Answer

Yes, there is parking available for attendees.

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