Candlelight: Christmas Classics

The show lasts about 60 minutes. Doors open 45 minutes before it starts, and no entry is allowed once it has begun — we recommend arriving at least 30 minutes early so you can be seated in your zone in time.

The concert takes place indoors, at The Brown Hotel - Crystal Ballroom, with assigned seating by zone.

Yes, food and beverages will be available for purchase on site, although we can't guarantee gluten-free or vegan options.

Yes — paid parking is available via the Brown Hotel Garage (PARC) or on the street, and paid valet is also offered.

All guests must be 8 years old or older. Anyone under 16 must be accompanied by an adult.

Yes, the event is held in an accessible venue.

Photos and videos, without flash, are only allowed during the final piece, as indicated by the musicians. Please keep your phone on silent for the rest of the performance.

Tickets are grouped into zones (A, B, C, and sometimes D) based on the quality of the view. Seats are assigned at the entrance by our staff on a first-come, first-served basis within your purchased zone.

No, tickets are not sold on site — they can only be purchased through the Fever app or website before you arrive.

Yes. If you need assistance throughout the experience, you can apply for one free companion ticket for your personal assistant or support worker by contacting us with proof of need — we'll send you a voucher to redeem it in the Fever app (subject to availability). Show your regular ticket together with the carer ticket at the entrance.

Pets aren't allowed at this venue, but service animals are welcome.

If weather conditions require a change of location or a postponement, we'll let you know in advance by email.

The Brown Hotel - Crystal Ballroom, 335 W Broadway, Louisville, KY 40202.