Candlelight: Tribute to Metallica

Question 1

How does seating assignment and zoning work?

Answer

We have various areas priced according to visibility and closeness to the stage. Our staff will seat you as you arrive at Four Seasons Hotel Madrid, strictly following the order of arrival and the zone of your ticket.

Question 2

Can we sit together if we're a group?

Answer

Yes, you can sit together perfectly. To ensure contiguous seats, the whole group must arrive at the same time and have tickets in the same category. We suggest coming 30 minutes early so our team can seat you together without any problem.

Question 3

Can tickets be bought at the Four Seasons Hotel Madrid box office?

Answer

There are no ticket sales at the Four Seasons Hotel Madrid box office on the day of the event. We advise securing your spots in advance, managing everything comfortably through the Fever app or official website.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

It's best to come at least 30 minutes early to sit down calmly. Remember, doors close 5 minutes before the show starts, and if the concert has already begun, you won't be able to enter. We want to ensure the best experience for everyone!

Question 5

Will there be food and drink service at Four Seasons Hotel Madrid?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

Temperature in historic venues can fluctuate depending on the day. Although we always aim for the perfect ambiance, we advise you to bring an extra layer or wear clothes suitable for the season so all you have to do is enjoy the music.

Question 7

Is there a dress code for Candlelight concerts?

Answer

There is no formal dress code for the event. We advise going for a comfortable style so you can enjoy the evening to the fullest.

Question 8

How long does the experience last?

Answer

The Candlelight: Tribute to Metallica in Madrid lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

Remember that, to avoid interrupting the show and those around you, you should remain in your seat throughout the concert unless an emergency occurs.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

Safety is our priority, which is why we decorate the space with LED candles. They recreate the warmth of traditional light without fire or heat, ensuring a magical and completely risk-free experience.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

We appreciate you silencing your phone before the show. Recordings and photos without flash are reserved only for the last song of the performance, as communicated by the artists themselves.

Question 12

Where can I find my tickets for Candlelight: Tribute to Metallica in Madrid?

Answer

Access your passes from the Fever app (available on Google Play and Apple App Store) by entering the "Tickets" section. It's crucial that you use the same login method you booked with. We'll also send you the QR code in the purchase confirmation email. No physical printing required!

Question 13

Can I transfer or send my tickets to another person?

Answer

You can transfer your tickets for free to anyone. Just open the Fever app and click "Transfer Tickets." If you need additional support, contact us through our help center sharing your ticket number.

Question 14

Can tickets for Candlelight: Tribute to Metallica be gifted?

Answer

Definitely! You can purchase a Gift Card that lets them choose their concert and date, or if you've already bought tickets for a specific day, you can gift those by using the "Transfer Tickets" button in the Fever app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Get this pack to enjoy an exclusive photo session in a special area inside Four Seasons Hotel Madrid. You'll take home an instant physical Polaroid photo as the perfect souvenir.

Question 17

Can I buy "Candlelight Photo" photos at Four Seasons Hotel Madrid?

Answer

You can get your photo at Four Seasons Hotel Madrid using a card as long as there are free passes. We recommend booking it online when buying your ticket to secure your spot, as those bookings have priority over in-box-office sales.

Question 18

When should I arrive to have my photo taken?

Answer

Try to arrive 30 minutes early to ensure your photo session goes smoothly. Photos are always taken before the event, and the space will close 10 minutes before the start.

Question 19

When will I receive the photo?

Answer

Select your favorite shot, and our team will print it while you enjoy the show. Don't forget to collect your keepsake when the event ends, as it won't be possible to store it for afterwards.

Question 20

Where do I have to go to have my photo taken?

Answer

When you pass the entrance control at Four Seasons Hotel Madrid, our team will show you where the photo area is. Don't hesitate to ask for help if you need it!

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

Take home these 3 LED candles that reproduce the warm flicker of traditional lighting. Forget about fire hazards; they're an ideal and safe choice for home decoration.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Come pick up your online purchase during the event. Since the "Pack of 3 candles" is prepared exclusively for that date and venue, sales are final and no refunds are offered.

Question 23

Are pets or animals allowed in Four Seasons Hotel Madrid? What about service animals?

Answer

Pets can't attend the event. However, assistance dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course! If you need help enjoying the experience, your plus-one can enter for free. Please reach out to us with your proof so we can sort it out for you.