Question 1

How does seating assignment and zoning work?

Accepted Answer

The venue is divided into sections with different prices based on visibility and proximity to the stage. Our team will seat you on a first-come, first-served basis at Basílica Pontificia de San Miguel, always within the zone you selected when purchasing your ticket.

Question 2

Can we sit together if we're a group?

Accepted Answer

Yes, you can sit together perfectly. To ensure contiguous seats, the whole group must arrive at the same time and have tickets in the same category. We suggest coming 30 minutes early so our team can seat you together without any problem.

Question 3

Can tickets be bought at the Basílica Pontificia de San Miguel box office?

Accepted Answer

Tickets cannot be bought at Basílica Pontificia de San Miguel. You'll only find them available digitally through Fever's official channels (our official website or the mobile app).

Question 4

What time should I arrive? Is there a late entry policy?

Accepted Answer

The best is to arrive 30 minutes early so you can get comfortable before the concert. Doors close 5 minutes before the show begins, and late entry is not permitted once it starts, ensuring maximum respect for all.

Question 5

Will there be food and drink service at Basílica Pontificia de San Miguel?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

As these concerts take place in unique historic spaces, the indoor temperature of the venue goes hand in hand with the season. We recommend opting for layers or clothes suitable for the season to ensure you stay comfortable throughout the show.

Question 7

Is there a dress code for Candlelight concerts?

Accepted Answer

We don't apply strict dress rules. Opt for a casual and comfortable look so you can have an unforgettable time surrounded by music.

Question 8

How long does the experience last?

Accepted Answer

The Candlelight: Mozart's Requiem in Madrid lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Accepted Answer

Remember that, to avoid interrupting the show and those around you, you should remain in your seat throughout the concert unless an emergency occurs.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

To guarantee a safe environment for you and the musicians, all lighting is done with LED candles. You'll enjoy the same warm atmosphere without worrying about fire or heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

We ask that you keep your phone muted during the performance. You can take photos and videos without flash only in the final song when the artists themselves give you the nod.

Question 12

Where can I find my tickets for Candlelight: Mozart's Requiem in Madrid?

Accepted Answer

You can find your ticket in the "Tickets" section of the Fever app (available on Apple App Store or Google Play). Remember to log in with the same account you used to make the purchase. You'll also find your QR code in the purchase confirmation email. Your tickets are digital, and you don't need to print them.

Question 13

Can I transfer or send my tickets to another person?

Accepted Answer

It's easy and completely free to send your tickets to anyone you want. Just select the "Transfer tickets" option within your Fever app ticket. For any other inquiries or additional help, contact us with your ticket number included.

Question 14

Can tickets for Candlelight: Mozart's Requiem be gifted?

Accepted Answer

Definitely! You can purchase a Gift Card that lets them choose their concert and date, or if you've already bought tickets for a specific day, you can gift those by using the "Transfer Tickets" button in the Fever app.

Question 15

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Accepted Answer

Capture your night with this photo pack in a special Basílica Pontificia de San Miguel location. Our team will deliver an instant printed photo in Polaroid format for you to take home.

Question 17

Can I buy "Candlelight Photo" photos at Basílica Pontificia de San Miguel?

Accepted Answer

Yes! You can buy your photo pack directly at Basílica Pontificia de San Miguel as long as it hasn't sold out. Keep in mind that if you get it in advance online, you'll have priority access, and only card payments are accepted at the venue, not cash.

Question 18

When should I arrive to have my photo taken?

Accepted Answer

Arrive at least 30 minutes early for your photo. The photo sessions will end 10 minutes before the concert begins to ensure everything runs on time.

Question 19

When will I receive the photo?

Accepted Answer

You'll be able to pick the photo you like best for printing. Our team will have it ready for you to collect at the venue's exit, so remember to pick it up when the show ends since it can't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Accepted Answer

The photo spot is inside Basílica Pontificia de San Miguel, and our staff will guide you there. If you have any questions, they'll be happy to assist you.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

Take home these 3 LED candles that reproduce the warm flicker of traditional lighting. Forget about fire hazards; they're an ideal and safe choice for home decoration.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Don't forget to take your online-bought candles home during the concert. As it's a product tied to a specific date and venue, the "Pack of 3 candles" cannot be returned, and its sale is final.

Question 23

Are pets or animals allowed in Basílica Pontificia de San Miguel? What about service animals?

Accepted Answer

Unfortunately, pets are not allowed in Basílica Pontificia de San Miguel, but assistance dogs and guide dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Of course, we want you to enjoy the concert comfortably, so your personal assistant gets in for free. Just contact us with the proper accreditation, and our team will handle the rest.

Question 25

Is Basílica Pontificia de San Miguel accessible for people with reduced mobility (PRM)?

Accepted Answer

Unfortunately, this experience cannot be held in an accessible venue. We do our best to make all our experiences inclusive and suggest you check out other experiences in your city.

Question 26

Is there parking available at Basílica Pontificia de San Miguel?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Candlelight: Mozart's Requiem

Wolfgang Amadeus Mozart's music, reimagined live

Surrounded by a thousand candles

An extraordinary setting

Candlelight: Mozart's Musical Moments

﻿Candlelight: Tribute to Coldplay

﻿Candlelight: Tribute to ABBA

Candlelight: Tribute to Michael Jackson

Candlelight: Tribute to Michael Jackson

Candlelight: Tribute to Elton John

Candlelight: Tribute to Bad Bunny

Candlelight: Tribute to Metallica

Candlelight: Tribute to La Oreja de Van Gogh

Candlelight: Tribute to Maná

Primavera Sound Barcelona 2027

Bernabéu Skywalk Imagined by Cirque Du Soleil - Waitlist

FORMULA 1 LENOVO GRAN PREMIO DE ESPAÑA 2027

The Jury Experience: The $20 Million Theft

Naturaleza Encendida: Alice in Wonderland

An Idiot’s Guide to Wine: Comedy Over Drinks

HALLOWFEST 2026 At FABRIK

Matthew Mole at Wurlitzer, Madrid 2026

Shark Halloween at Fabrik

Machu Picchu: Journey to the Lost City

Monastery of Las Descalzas Reales

Horizon of Cheops: An Immersive Journey into Ancient Egypt

Smithsonian Entre Estrellas: An Immersive Experience

Prison Island in Spark Island Alcorcón XMadrid

IKONO Madrid

Concerts

Music Events

Festivals

Fever Originals

Candlelight Concerts

Candlelight: Tribute to Coldplay

Candlelight: Tribute to ABBA