Question 1

How long does the experience last?

Accepted Answer

The Candlelight: Mozart's Requiem in Madrid lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

To ensure you enjoy safely, all our candles are LED. They perfectly recreate the flicker and warmth of a real flame but without fire, heat, or any risk to your safety.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

As these concerts take place in unique historic spaces, the temperature regulation varies with the seasons. We suggest coming in comfortable clothes adapted to the year's temperature to enjoy the experience to the fullest and without surprises.

Question 4

Will there be food and drink service at Basílica Pontificia de San Miguel?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

Out of respect for the musicians and the other audience members, we ask that you not leave your seat unless it's an emergency. We want everyone to enjoy the show without interruptions.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Your phone should remain silent during the show. You will be able to immortalize the moment with photos and videos without flash during the last song, once the musicians give the okay.

Question 7

Can tickets be bought at the Basílica Pontificia de San Miguel box office?

Accepted Answer

There is no physical sales point inside Basílica Pontificia de San Miguel. If you want to enjoy the experience, the only authorized channel is Fever (official website and app).

Question 8

How does seating assignment and zoning work?

Accepted Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Basílica Pontificia de San Miguel, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 9

Can we sit together if we're a group?

Accepted Answer

Absolutely! You can sit together without any problem. To ensure contiguous seats, all you need is for the group to arrive at the same time and have tickets in the same zone. We advise coming at least 30 minutes early; our team will do everything possible to seat you together.

Question 10

Can tickets for Candlelight: Mozart's Requiem be gifted?

Accepted Answer

Of course! You have two options: buy a Candlelight Gift Card so the person can choose the concert and date they like best, or if you've already purchased a specific ticket, simply send it to them using the "Transfer Tickets" function in our app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

Take home an unforgettable memory! This pack offers you an exclusive mini photo session inside Basílica Pontificia de San Miguel. You'll instantly take home a printed Polaroid-style photograph.

Question 12

Can I buy "Candlelight Photo" photos at Basílica Pontificia de San Miguel?

Accepted Answer

You can buy your photo experience at Basílica Pontificia de San Miguel if the quota hasn't been reached yet. Just remember that we don't accept cash in the venue, only card, and that online purchases have priority.

Question 13

When will I receive the photo?

Accepted Answer

You'll be able to pick the photo you like best for printing. Our team will have it ready for you to collect at the venue's exit, so remember to pick it up when the show ends since it can't be kept for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

Take home these 3 LED candles that reproduce the warm flicker of traditional lighting. Forget about fire hazards; they're an ideal and safe choice for home decoration.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

All packages purchased online must be picked up at the designated venue location during the event. Since the "Pack of 3 candles" is tied to the specific date and location of the Candlelight event, all additional candle packages purchased online and picked up on-site are non-refundable and non-returnable. All sales are final.

Question 16

Where can I find my tickets for Candlelight: Mozart's Requiem in Madrid?

Accepted Answer

Access your passes from the Fever app (available on Google Play and Apple App Store) by entering the "Tickets" section. It's crucial that you use the same login method you booked with. We'll also send you the QR code in the purchase confirmation email. No physical printing required!

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

The Fever app gives you the option to transfer your tickets free of charge using the "Transfer Tickets" feature. If you need help managing it, contact us and remember to include your ticket number.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

It's best to come at least 30 minutes early to sit down calmly. Remember, doors close 5 minutes before the show starts, and if the concert has already begun, you won't be able to enter. We want to ensure the best experience for everyone!

Question 20

When should I arrive to have my photo taken?

Accepted Answer

Make sure to arrive at least 30 minutes before the concert starts so we have enough time to take your photo. Your photo will be taken before the event, and the photo session will end 10 minutes before the concert begins.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

You'll get directions to the photo area once you enter Basílica Pontificia de San Miguel. If you have any questions, any of our staff will be happy to help you.

Question 22

Is there parking available at Basílica Pontificia de San Miguel?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

We don't require any formal dress code. We suggest coming in casual, comfortable clothes; the main thing for us is that you feel good throughout the concert.

Question 24

Are pets or animals allowed in Basílica Pontificia de San Miguel? What about service animals?

Accepted Answer

We're sorry, but pets are not permitted in the venue. However, if you're coming with a guide or assistance dog, you'll have no issues.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes! Attendees who need support can request a free ticket for a caregiver. Please contact us and send the necessary proof so we can reserve their spot.

Question 26

Is Basílica Pontificia de San Miguel accessible for people with reduced mobility (PRM)?

Accepted Answer

Unfortunately, this experience cannot be held in an accessible venue. We do our best to make all our experiences inclusive and suggest you check out other experiences in your city.

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