Question 1

How does seating assignment and zoning work?

Accepted Answer

The venue is organized into different zones, each priced according to its proximity and view of the stage. Seats are assigned as you arrive at Real Círculo Artístico de Barcelona, respecting the order of entry and the category of your ticket.

Question 2

Can we sit together if we're a group?

Accepted Answer

Of course, it's totally possible to sit together. To do this, you need to arrive at the same time and have tickets in the same category. We recommend coming at least half an hour before the show to make it easier for the team to assign your seats.

Question 3

Can tickets be bought at the Real Círculo Artístico de Barcelona box office?

Accepted Answer

There are no ticket sales at the Real Círculo Artístico de Barcelona box office on the day of the event. We advise securing your spots in advance, managing everything comfortably through the Fever app or official website.

Question 4

What time should I arrive? Is there a late entry policy?

Accepted Answer

To enjoy the experience stress-free, we recommend arriving 30 minutes before the music starts. Remember, access is cut off 5 minutes before the beginning, and the doors won't open once the concert starts to keep the atmosphere intact.

Question 5

Will there be food and drink service at Real Círculo Artístico de Barcelona?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

As these concerts take place in unique historic spaces, the temperature regulation varies with the seasons. We suggest coming in comfortable clothes adapted to the year's temperature to enjoy the experience to the fullest and without surprises.

Question 7

Is there a dress code for Candlelight concerts?

Accepted Answer

We don't require any formal dress code. We suggest coming in casual, comfortable clothes; the main thing for us is that you feel good throughout the concert.

Question 8

How long does the experience last?

Accepted Answer

The ﻿Candlelight: Tribute to Joe Hisaishi in Barcelona lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Accepted Answer

We ask that you try not to leave your seat while the concert is on, except for emergencies, to avoid breaking the atmosphere that is created in the venue.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

No need to worry, the candles are all LED technology and replicate the light of a flame identically. Without real fire, they don't emit heat and aren't flammable.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Please mute your phone for the entire event. Put your phone away and connect with the music; you can only take photos and record videos without flash in the final piece when the musicians tell you to.

Question 12

Where can I find my tickets for ﻿Candlelight: Tribute to Joe Hisaishi in Barcelona?

Accepted Answer

Your digital tickets await you in the Fever app (available on Google Play and Apple App Store), under the "Tickets" tab. Log in with the same profile you used to buy them. The QR code will also be in your confirmation email. Forget paper; you don't need to print anything to get in.

Question 13

Can I transfer or send my tickets to another person?

Accepted Answer

It's easy and completely free to send your tickets to anyone you want. Just select the "Transfer tickets" option within your Fever app ticket. For any other inquiries or additional help, contact us with your ticket number included.

Question 14

Can tickets for ﻿Candlelight: Tribute to Joe Hisaishi be gifted?

Accepted Answer

Yes! The perfect present is a Candlelight Gift Card valid for any concert in your country, so the recipient can choose the event that suits them best. If you prefer to gift a ticket you already have, remember you can easily send it using the "Transfer Tickets" feature in the app.

Question 15

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Accepted Answer

Enjoy a bespoke photography experience in Real Círculo Artístico de Barcelona's decorated zone by adding this pack to your ticket. You'll get an instant photo printed with the retro charm of a Polaroid to immortalize the experience.

Question 17

Can I buy "Candlelight Photo" photos at Real Círculo Artístico de Barcelona?

Accepted Answer

As long as there's availability, you can book your Real Círculo Artístico de Barcelona experience on the day of the concert using a card. Keep in mind that we only accept card payments and that online bookings have priority over sales at the venue.

Question 18

When should I arrive to have my photo taken?

Accepted Answer

We recommend arriving 30 minutes before the show if you want a photo. The photo area will stop operating 10 minutes before the show starts.

Question 19

When will I receive the photo?

Accepted Answer

You'll be able to pick the photo you like best for printing. Our team will have it ready for you to collect at the venue's exit, so remember to pick it up when the show ends since it can't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Accepted Answer

You'll get directions to the photo area once you enter Real Círculo Artístico de Barcelona. If you have any questions, any of our staff will be happy to help you.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

This pack contains 3 LED candles that imitate the warm glow characteristic of a real candle. Since they have no fire, they are safe and perfect for adding a cozy touch to your home.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Packages bought on the web will be waiting for you at the venue on the day of the show. We're sorry to say the 3 candle pack cannot be returned or refunded, as all sales are final.

Question 23

Are pets or animals allowed in Real Círculo Artístico de Barcelona? What about service animals?

Accepted Answer

We're sorry, but pets are not permitted in the venue. However, if you're coming with a guide or assistance dog, you'll have no issues.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Of course, it's totally possible to get a free pass for your assistant or caregiver. Just contact us with a quick message and we'll sort everything out as soon as we can.

Question 25

Is Real Círculo Artístico de Barcelona accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Question 26

Is there parking available at Real Círculo Artístico de Barcelona?

Accepted Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

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