Question 1

How long does the experience last?

Accepted Answer

The Candlelight: Tribute to Queen in Malaga lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

For your safety, the concert's candles operate with LED bulbs. They mimic the light of a flame perfectly without needing real fire, so they don't burn or pose any risk.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

Keep in mind that many of our concerts are held in historic buildings, so controlling the temperature can be a challenge. We do our best to ensure a pleasant environment, but we recommend bringing comfortable clothes suitable for the time of year so you can enjoy without issues.

Question 4

Will there be food and drink service at Hotel Miramar?

Accepted Answer

You will be able to buy drinks at this event; however, there will be no food available.

Question 5

Can I leave the venue during the performance?

Accepted Answer

Out of respect for the artists on stage and the other attendees, we kindly ask that you not leave your seat unless it's an emergency.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Don't forget to silence your phone to fully immerse yourself in the atmosphere. Taking photos and videos without flash is only allowed in the concert's closing, when the musicians give the signal.

Question 7

Can tickets be bought at the Hotel Miramar box office?

Accepted Answer

No! Tickets are not sold directly at the door or the Hotel Miramar box office. If you want to attend, you'll have to buy your passes exclusively through Fever (on our official website or app).

Question 8

How does seating assignment and zoning work?

Accepted Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Hotel Miramar, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 9

Can we sit together if we're a group?

Accepted Answer

Absolutely! You can sit together without any problem. To ensure contiguous seats, all you need is for the group to arrive at the same time and have tickets in the same zone. We advise coming at least 30 minutes early; our team will do everything possible to seat you together.

Question 10

Can tickets for Candlelight: Tribute to Queen be gifted?

Accepted Answer

Absolutely! Surprise anyone with a Gift Card valid for all Candlelight events in your country, letting them choose their ideal concert. If you've already bought a specific pass, send it free of charge using the "Transfer Tickets" tool in our app.

Question 11

What is "Candlelight Photo"?

Accepted Answer

Capture your night with this photo pack in a special Hotel Miramar location. Our team will deliver an instant printed photo in Polaroid format for you to take home.

Question 12

Can I buy "Candlelight Photo" photos at Hotel Miramar?

Accepted Answer

As long as there's availability, you can book your Hotel Miramar experience on the day of the concert using a card. Keep in mind that we only accept card payments and that online bookings have priority over sales at the venue.

Question 13

When will I receive the photo?

Accepted Answer

You'll have the chance to choose your favorite photo in the moment. Our team will print it throughout the concert and you'll be able to collect it comfortably when you leave, as it's not possible to keep it for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

Take home these 3 LED candles that reproduce the warm flicker of traditional lighting. Forget about fire hazards; they're an ideal and safe choice for home decoration.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Packages bought on the web will be waiting for you at the venue on the day of the show. We're sorry to say the 3 candle pack cannot be returned or refunded, as all sales are final.

Question 16

Where can I find my tickets for Candlelight: Tribute to Queen in Malaga?

Accepted Answer

You can find your ticket in the "Tickets" section of the Fever app (available on Apple App Store or Google Play). Remember to log in with the same account you used to make the purchase. You'll also find your QR code in the purchase confirmation email. Your tickets are digital, and you don't need to print them.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

You can transfer your tickets for free to anyone. Just open the Fever app and click "Transfer Tickets." If you need additional support, contact us through our help center sharing your ticket number.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

We advise you to arrive half an hour early to sit down calmly. The gate will close 5 minutes before the time indicated and no one will be allowed in later, protecting the acoustic experience.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

To have your photo taken with ease, arrive at least 30 minutes before time. Keep in mind that the photo session ends 10 minutes before the concert starts.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

You'll be guided to the photo area right after you enter Hotel Miramar. If you need help, just ask our staff, and they'll point you in the right direction.

Question 22

Is there parking available at Hotel Miramar?

Accepted Answer

Yes, there is parking available for attendees.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

We don't apply strict dress rules. Opt for a casual and comfortable look so you can have an unforgettable time surrounded by music.

Question 24

Are pets or animals allowed in Hotel Miramar? What about service animals?

Accepted Answer

We're sorry, but pets are not allowed in the venue. Of course, assistance dogs are exempt from this rule and can accompany you.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

We offer free passes for caregivers or personal assistants of people who need support. Contact us with the necessary documentation, and our team will take care of the arrangements.

Question 26

Is Hotel Miramar accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

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