Candlelight: Christmas Movie Soundtracks

All guests must be 8 years old or older to attend. Anyone under 16 must be accompanied by an adult.

You'll find your ticket in the “Tickets” section of the Fever app (available on the Apple App Store and Google Play). Remember to log in with the same method you used to make the purchase. Your QR code is also in your purchase confirmation email.

Subject to availability, you can change the date and/or time of your ticket up to 48 hours before the start of your experience: contact us with your ticket ID. Standard tickets cannot be refunded. For more information, see our terms and conditions.

A Flexible Cancellation ticket lets you ask for a refund or exchange your ticket if you decide not to attend. You can return it up to 48 hours before the experience starts, with no documents needed; it becomes non-refundable if transferred. The refund is the full amount minus the 10% Flexible Cancellation fee and reaches your card or PayPal statement in 10 days or more (purchases made with a voucher receive a new voucher in the app). If you choose an exchange, you receive a voucher for the same value straight away, to use on the same experience. Request your refund at https://fever.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001032452

At the National Marine Aquarium, Rope Walk, Coxside, Plymouth, PL4 0LF, in the event room. Your ticket does not include access to the rest of the aquarium.

By car: the satnav postcode is PL4 0DX. Follow the brown and white fish signs on all main roads into the city; the recommended route is the A38 to Marsh Mills (Sainsbury’s), then the A374 Embankment Road, from where the aquarium and Sutton Harbour Car Park are signposted. The closest electric vehicle chargers are at Elphinstone Road, Regent Street (public car park), Vickery Holman, Theatre Royal (public car park) and Plymouth Coach Station. By public transport: Plymouth train station is a 30-minute walk away. Nearby bus stops are St John’s Church on Exeter Street (CityBus 5, 5a, 17, 18, 21, 21a, 50, 59, 85 and 806), Barbican (CityBus 25) and Sutton Road (CityBus 48), each a 5-minute walk, and Royal Parade (CityBus 70, 70A and 70B), a 10-minute walk.

No food is allowed in the venue, but drinks can be bought at the bar.

Animals are not allowed, except for service animals.

The National Marine Aquarium is committed to providing access for all and is accessible by ramps and lifts throughout. There are disabled parking bays on site, as well as drop-off points for minibuses and coaches, and a limited number of wheelchairs is available on site free of charge, on a first-come, first-served basis. The aquarium has full disabled toilet facilities.

The nearest car park is Sutton Harbour Car Park, a 6-minute walk from the aquarium. It is pay and display and has a 2 m height restriction. Full information is on the Britannia Parking website.

Photos and videos can only be taken during the final piece, without flash, as indicated by the musicians.

Your phone must be on silent throughout the performance. Photos and videos can only be taken during the final piece, without flash, as indicated by the musicians.

Out of respect for the musicians and the audience, you will not be able to leave your seat except in an emergency.

Please arrive at least 30 minutes before the concert starts so you can be seated within the zone you purchased. The concert begins on time and the audience must already be seated. If you arrive late, you will not be allowed in, out of respect for the musicians and the rest of the audience.

Yes, you can sit with your friends if you arrive together and all have tickets for the same zone. We recommend arriving in good time, and we will do our best to accommodate you.

Yes, you can transfer your tickets to any other Fever account at no extra cost: just tap “Transfer tickets” on your ticket in the Fever app. For further help, contact us with your ticket ID.

For the safety of attendees, all the candles are flameless.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.