Question 1

How long does the experience last?

Accepted Answer

The Candlelight: Coldplay vs. Imagine Dragons in Murcia lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

Safety is our priority, which is why we decorate the space with LED candles. They recreate the warmth of traditional light without fire or heat, ensuring a magical and completely risk-free experience.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

The historic spaces where the events take place can have temperature variations depending on the date. We advise dressing in clothes suitable for the season so you can enjoy the concert with the utmost comfort.

Question 4

Will there be food and drink service at La Casa de la Luz?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Accepted Answer

Out of respect for the musicians and the other audience members, we ask that you not leave your seat unless it's an emergency. We want everyone to enjoy the show without interruptions.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Don't forget to silence your phone to fully immerse yourself in the atmosphere. Taking photos and videos without flash is only allowed in the concert's closing, when the musicians give the signal.

Question 7

Can tickets be bought at the La Casa de la Luz box office?

Accepted Answer

We're sorry, but there will be no ticket sales at the entrances or the La Casa de la Luz box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 8

How does seating assignment and zoning work?

Accepted Answer

The venue is organized into different zones, each priced according to its proximity and view of the stage. Seats are assigned as you arrive at La Casa de la Luz, respecting the order of entry and the category of your ticket.

Question 9

Can we sit together if we're a group?

Accepted Answer

Of course, it's totally possible to sit together. To do this, you need to arrive at the same time and have tickets in the same category. We recommend coming at least half an hour before the show to make it easier for the team to assign your seats.

Question 10

Can tickets for Candlelight: Coldplay vs. Imagine Dragons be gifted?

Accepted Answer

Sure! You can buy a Candlelight Gift Card and let them choose their favorite concert on the day that suits them best. Already have a ticket for a specific day? No problem, use the "Transfer Tickets" option in the Fever app and send it as a gift.

Question 11

What is "Candlelight Photo"?

Accepted Answer

This pack gives you access to a unique photography session at La Casa de la Luz. To make sure you always remember the experience, we'll give you an instant Polaroid-format print.

Question 12

Can I buy "Candlelight Photo" photos at La Casa de la Luz?

Accepted Answer

If there is still availability, you can purchase your Candlelight Photo at the venue itself, paying exclusively with a credit or debit card. Remember, online buyers have priority over sales at La Casa de la Luz.

Question 13

When will I receive the photo?

Accepted Answer

Choose your favorite pose for the instant print. While you're enjoying the music, our team will be preparing it for you to take home. Make sure to pick it up before you leave - we can't store it afterwards!

Question 14

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

You'll receive a set of 3 LED candles that imitate the flicker and light of a wax candle. Enjoy a cozy atmosphere in your home with the peace of mind that they're 100% safe.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Packages bought on the web will be waiting for you at the venue on the day of the show. We're sorry to say the 3 candle pack cannot be returned or refunded, as all sales are final.

Question 16

Where can I find my tickets for Candlelight: Coldplay vs. Imagine Dragons in Murcia?

Accepted Answer

You can find your ticket in the "Tickets" section of the Fever app (available on Apple App Store or Google Play). Remember to log in with the same account you used to make the purchase. You'll also find your QR code in the purchase confirmation email. Your tickets are digital, and you don't need to print them.

Question 17

Can I transfer or send my tickets to another person?

Accepted Answer

Absolutely! You can transfer your tickets free of charge from the Fever app by clicking on the "Transfer tickets" button. If you need support, contact us with the reference number of your ticket.

Question 18

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Accepted Answer

We advise you to arrive half an hour early to sit down calmly. The gate will close 5 minutes before the time indicated and no one will be allowed in later, protecting the acoustic experience.

Question 20

When should I arrive to have my photo taken?

Accepted Answer

Arrive at least 30 minutes early for your photo. The photo sessions will end 10 minutes before the concert begins to ensure everything runs on time.

Question 21

Where do I have to go to have my photo taken?

Accepted Answer

You'll be guided to the photo area right after you enter La Casa de la Luz. If you need help, just ask our staff, and they'll point you in the right direction.

Question 22

Is there parking available at La Casa de la Luz?

Accepted Answer

Yes, there is parking available for attendees.

Question 23

Is there a dress code for Candlelight concerts?

Accepted Answer

We don't require any formal dress code. We suggest coming in casual, comfortable clothes; the main thing for us is that you feel good throughout the concert.

Question 24

Are pets or animals allowed in La Casa de la Luz? What about service animals?

Accepted Answer

We're sorry, but pets are not permitted in the venue. However, if you're coming with a guide or assistance dog, you'll have no issues.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Of course! If you need help enjoying the experience, your plus-one can enter for free. Please reach out to us with your proof so we can sort it out for you.

Question 26

Is La Casa de la Luz accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

In short About the concert

Experience highlights Why you'll love it

Two stadium legends, reimagined live

Surrounded by a thousand candles

An extraordinary setting

Gallery

On the day How it works

Reviews What guests are saying

About the venueLa Casa de la Luz

FAQs Frequently asked questions

Need help?

Select date and session

Select date and session

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