Question 1

Where is the experience taking place?

Accepted Answer

Teatro Colinas, Avenida São João 2200, Jardim das Colinas, São José dos Campos/SP, CEP 12.242-000.

Question 2

How do I get to the venue?

Accepted Answer

Teatro Colinas is located at Avenida São João, 2200, Jardim das Colinas, São José dos Campos/SP.

Question 3

Is food served?

Accepted Answer

There is a concession stand service.

Question 4

Can I bring animals?

Accepted Answer

Animals are not allowed, except service animals.

Question 5

Does this venue have access for people with disabilities?

Accepted Answer

Yes, in Zone A, where the seats reserved for accessibility are located. Access to Zone B (Mezzanine) is only by stairs.

Question 6

Is parking available?

Accepted Answer

Yes, private parking subject to availability.

Question 7

What are the different ticket types?

Accepted Answer

Half-price and full-price tickets for the zones. Each zone has a different price, depending on proximity to the stage.

Question 8

Can I buy tickets at the event venue?

Accepted Answer

Tickets are not available for purchase at the venue. All tickets must be purchased through the Fever app or website (www.feverup.com) before arriving at the event.

Question 9

Do I need to print my ticket?

Accepted Answer

You don't need to print anything, you just need to show your Fever ticket(s) on the app or email after arriving at the venue.

Question 10

Can I book a ticket for my caregiver?

Accepted Answer

Customers who need assistance throughout the experience are entitled to request 01 (one) free pass for their personal assistant/support worker. After purchasing your ticket (it's essential to have a valid ticket before applying), contact us with the supporting documentation.

Question 11

Is there an age requirement for the event?

Accepted Answer

All guests must be 8 years or older to attend. Anyone under 16 must be accompanied by an adult.

Question 12

Who can purchase half-price tickets?

Accepted Answer

Students; seniors; people with special needs (PNE) and their companion; low-income youth; teachers, pedagogical coordinators, and holders of positions within the Support Staff of the São José dos Campos City School Network, both active and retired. All the people mentioned above must present a document proving such condition. Otherwise, they will not be able to benefit from the half-price ticket and must pay the full ticket price.

Question 13

Can I change my ticket?

Accepted Answer

Subject to availability, date and/or time changes are allowed up to 48 hours before the start time of your experience. In that case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, check our Terms.

Question 14

Can I take photos or record videos during the performance?

Accepted Answer

Photos and videos may only be taken during suitable moments, with the main screen dimmed and without flash, as indicated by our musicians.

Question 15

Can I use my phone during the performance?

Accepted Answer

Your phone must be on silent mode throughout the performance. Photos and videos may only be taken during suitable moments, with the main screen dimmed and without flash, as indicated by our musicians.

Question 16

Can I leave the concert hall during the performance?

Accepted Answer

Out of respect for the musicians and the audience, you will not be allowed to leave your seat, except in case of emergency.

Question 17

When should I arrive?

Accepted Answer

Arrive at least 30 minutes before the show starts to choose a seat within your purchased zone. The concert will start on time, and the audience should already be seated beforehand. If you arrive late, out of respect for the musicians' performance and the audience's experience, you will not be allowed into the show.

Question 18

What happens if weather conditions prevent the event from taking place?

Accepted Answer

If weather conditions affect your experience in any way (location change/postponement), rest assured we will notify you by email in advance.

Question 19

Can I sit together with friends?

Accepted Answer

Yes, you can sit with your friends if you book together, and you all have tickets for the same zone. We recommend arriving in good time, and we will do our best to accommodate you.

Question 20

Can I transfer my tickets to someone else?

Accepted Answer

Yes, you can transfer your tickets to any other Fever account at no extra cost. It's as easy as clicking “Transfer tickets” on your ticket in the Fever app. For additional help, feel free to contact us, indicating your ticket ID.

Question 21

Where can I find my ticket?

Accepted Answer

You can find your ticket in the “Tickets” section of the Fever app (you can download it from the Apple App Store or Google Play). Remember to log in with the same login method used to make the purchase. You will also find your QR code in the purchase confirmation email.

Question 22

Are the candles flammable?

Accepted Answer

Please note that, for the safety of attendees, all candles are LED.

Question 23

What is the Entrada Social ticket?

Accepted Answer

Anyone can purchase it, with no proof required. This ticket already includes a R$5 donation to NGOs and nonprofit organizations.

Question 24

Is there a dress code? What should I wear?

Accepted Answer

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.

Question 25

How are seats assigned? Can we sit together?

Accepted Answer

Seats are not numbered: they are assigned on arrival, first come first served, within the zone you purchased. To sit together, your whole group needs to arrive at the same time with tickets for the same zone.

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