Candlelight Christmas: Christmas Soundtracks

Question 1

How does seating assignment and zoning work?

Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Real Casino de Murcia, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 2

Can we sit together if we're a group?

Answer

Of course! You can sit together. Just make sure you all arrive at the same time and have tickets for the same zone. We recommend coming at least half an hour early to make it easier for the team to seat you together.

Question 3

Can tickets be bought at the Real Casino de Murcia box office?

Answer

Tickets cannot be bought at Real Casino de Murcia. You'll only find them available digitally through Fever's official channels (our official website or the mobile app).

Question 4

What time should I arrive? Is there a late entry policy?

Answer

We recommend arriving about 30 minutes before the concert starts so you can settle in comfortably. The doors will close 5 minutes before the start, and once the show begins, late entry will not be allowed to avoid interrupting the musicians and other attendees.

Question 5

Will there be food and drink service at Real Casino de Murcia?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

As these concerts take place in unique historic spaces, the indoor temperature of the venue goes hand in hand with the season. We recommend opting for layers or clothes suitable for the season to ensure you stay comfortable throughout the show.

Question 7

Is there a dress code for Candlelight concerts?

Answer

We don't require any formal dress code. We suggest coming in casual, comfortable clothes; the main thing for us is that you feel good throughout the concert.

Question 8

How long does the experience last?

Answer

The Candlelight Christmas: Christmas Soundtracks in Murcia lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

Unless it's an emergency, we appreciate that you don't get up from your seat. This helps us maintain the special atmosphere of the event.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

All the candles you'll see are LED for safety reasons. They achieve the same magical and cozy effect as a real flame but without smoke, real fire, or heat emission.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Don't forget to silence your phone to fully immerse yourself in the atmosphere. Taking photos and videos without flash is only allowed in the concert's closing, when the musicians give the signal.

Question 12

Where can I find my tickets for Candlelight Christmas: Christmas Soundtracks in Murcia?

Answer

Access your passes from the Fever app (available on Google Play and Apple App Store) by entering the "Tickets" section. It's crucial that you use the same login method you booked with. We'll also send you the QR code in the purchase confirmation email. No physical printing required!

Question 13

Can I transfer or send my tickets to another person?

Answer

It's easy and completely free to send your tickets to anyone you want. Just select the "Transfer tickets" option within your Fever app ticket. For any other inquiries or additional help, contact us with your ticket number included.

Question 14

Can tickets for Candlelight Christmas: Christmas Soundtracks be gifted?

Answer

Sure! You can buy a Candlelight Gift Card and let them choose their favorite concert on the day that suits them best. Already have a ticket for a specific day? No problem, use the "Transfer Tickets" option in the Fever app and send it as a gift.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Enjoy a special photography experience in our decorated Real Casino de Murcia area with this pack. You'll take home an instant photo printed with the classic Polaroid touch.

Question 17

Can I buy "Candlelight Photo" photos at Real Casino de Murcia?

Answer

If there is still availability, you can purchase your Candlelight Photo at the venue itself, paying exclusively with a credit or debit card. Remember, online buyers have priority over sales at Real Casino de Murcia.

Question 18

When should I arrive to have my photo taken?

Answer

Make sure to arrive at least 30 minutes before the concert starts so we have enough time to take your photo. Your photo will be taken before the event, and the photo session will end 10 minutes before the concert begins.

Question 19

When will I receive the photo?

Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Answer

As soon as you enter Real Casino de Murcia, you'll see our team ready to point you to the photo area. Feel free to ask us any questions you may have!

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll receive a set of 3 LED candles that imitate the flicker and light of a wax candle. Enjoy a cozy atmosphere in your home with the peace of mind that they're 100% safe.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Don't forget to take your online-bought candles home during the concert. As it's a product tied to a specific date and venue, the "Pack of 3 candles" cannot be returned, and its sale is final.

Question 23

Are pets or animals allowed in Real Casino de Murcia? What about service animals?

Answer

We're sorry, but pets are not permitted in the venue. However, if you're coming with a guide or assistance dog, you'll have no issues.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course! If you need help enjoying the experience, your plus-one can enter for free. Please reach out to us with your proof so we can sort it out for you.