Candlelight: Vivaldi's Four Seasons

You can cancel your Flexible Cancellation ticket if you request it up to 48 hours before the experience starts. You just need to contact Fever. Please note that the ticket becomes non-refundable if it is transferred to another user.

No documentation is needed to claim your refund or exchange.

Please contact Fever to get your ticket refunded. You'll receive a refund of the entire ticket price, except for the 10% fee paid for the flexible ticket option.

Your refund (the ticket price minus the 10% Flexible Cancellation fee) will be credited back to the same account used for the purchase. Please note that the money could take 10+ days to appear on your statement. If you bought your ticket(s) using a voucher, you'll find a new voucher for the total ticket amount (minus the 10% Flexible Cancellation fee) in the "Vouchers" section of the app. Keep in mind that this voucher is different from your Fever Club Wallet.

You will receive a voucher for the same value as your purchase (minus the 10% Flexible Cancellation fee) as soon as you request an exchange. You can then use this voucher to purchase a new ticket to the same experience for your desired date and/or time.

If you opt for an exchange voucher, you can only use it to go back and purchase the same experience.

You'll receive a refund of the entire ticket price, with the exception of the 10% fee paid for the flexible ticket option.

Yes, you can transfer your tickets to any other Fever account at no extra cost. It's as easy as clicking "Transfer Tickets" on your ticket in the Fever app. For additional help, please feel free to contact us, indicating your ticket ID.

There are tiered tickets shown on the seating map: the seated categories are Premium (front row), Zone A, Zone B and Zone C, and the standing category is the Balcony (Zone D). Individual seats are not allocated, only zones, so arrive early to pick your spot within your zone.

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Guests requiring assistance throughout the experience are entitled to apply for one free pass for their Personal Assistant/Support worker. The guest requiring assistance must have a valid ticket before applying. Once you have purchased your ticket, please email us with proof of disability, such as Middle or Higher rate DLA, receipt of Personal Independence Payment (PIP), evidence of being severely sight impaired, or a CredAbility Access Card (+1 category requirement).

The experience lasts 60 minutes.

Plymouth National Marine Aquarium, Rope Walk, Coxside, Plymouth, PL4 0LF, in the event room (this does not include access to the rest of the aquarium).

The event takes place indoors, with assigned seats.

No food is allowed in the venue, but drinks can be purchased at the bar.

The nearest car park is Sutton Harbour Car Park (a 6-minute walk to the aquarium), which has a 2m height restriction and operates Pay and Display. Full details can be found on the Britannia Parking website.

Animals are not allowed, except for service animals.

The National Marine Aquarium is committed to providing Access for All and is accessible by ramps and lifts throughout. There are disabled parking bays on-site, as well as drop-off points for minibuses and coaches, and a limited number of wheelchairs available on-site free of charge on a first-come, first-served basis. The venue also provides full disabled toilet facilities.

Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Doors open 45 minutes before the start of the experience. Please arrive at least 30 minutes before the concert starts so you can be assigned a seat within your purchased zone.

Please note that, for the safety of attendees, all candles will be flameless.