Question 1

How does seating assignment and zoning work?

Accepted Answer

We have various areas priced according to visibility and closeness to the stage. Our staff will seat you as you arrive at Cripta de la Colònia Güell, strictly following the order of arrival and the zone of your ticket.

Question 2

Can we sit together if we're a group?

Accepted Answer

Yes, we'll do everything we can to seat you together. To make it easier, you should enter the venue at the same time and have tickets for the same zone. We advise arriving at least 30 minutes before the start, and our team will assign you contiguous seats.

Question 3

Can tickets be bought at the Cripta de la Colònia Güell box office?

Accepted Answer

No! Tickets are not sold directly at the door or the Cripta de la Colònia Güell box office. If you want to attend, you'll have to buy your passes exclusively through Fever (on our official website or app).

Question 4

What time should I arrive? Is there a late entry policy?

Accepted Answer

It's best to come at least 30 minutes early to sit down calmly. Remember, doors close 5 minutes before the show starts, and if the concert has already begun, you won't be able to enter. We want to ensure the best experience for everyone!

Question 5

Will there be food and drink service at Cripta de la Colònia Güell?

Accepted Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Accepted Answer

As these concerts take place in unique historic spaces, the temperature regulation varies with the seasons. We suggest coming in comfortable clothes adapted to the year's temperature to enjoy the experience to the fullest and without surprises.

Question 7

Is there a dress code for Candlelight concerts?

Accepted Answer

The dress code is completely casual and free. The essential thing for enjoying the experience to the fullest is that you choose comfortable clothes.

Question 8

How long does the experience last?

Accepted Answer

The ﻿Candlelight: Vivaldi's Four Seasons in Barcelona lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Accepted Answer

Out of respect for the musicians and the other audience members, we ask that you not leave your seat unless it's an emergency. We want everyone to enjoy the show without interruptions.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Accepted Answer

No need to worry about fire. For everyone's safety, we use LED candles that simulate real light. This eliminates any danger and they don't emit heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Accepted Answer

Your phone must be on silent throughout the concert. You can only take photos and videos without flash during the last piece, as indicated by the musicians on stage.

Question 12

Where can I find my tickets for ﻿Candlelight: Vivaldi's Four Seasons in Barcelona?

Accepted Answer

Your tickets are saved in the "Tickets" section within the Fever app (available on Apple App Store or Google Play). Simply log in with the same account or method you used to buy them. You'll also receive a confirmation email with your QR code. Being 100% digital tickets, there's no need to print anything.

Question 13

Can I transfer or send my tickets to another person?

Accepted Answer

You can transfer your tickets for free to anyone. Just open the Fever app and click "Transfer Tickets." If you need additional support, contact us through our help center sharing your ticket number.

Question 14

Can tickets for ﻿Candlelight: Vivaldi's Four Seasons be gifted?

Accepted Answer

Yes! The perfect present is a Candlelight Gift Card valid for any concert in your country, so the recipient can choose the event that suits them best. If you prefer to gift a ticket you already have, remember you can easily send it using the "Transfer Tickets" feature in the app.

Question 15

What is the cancellation and refund policy?

Accepted Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Accepted Answer

With this exclusive add-on, you'll enjoy a personalized photo session in a specially decorated area of Cripta de la Colònia Güell and receive an instant Polaroid-style capture as a keepsake.

Question 17

Can I buy "Candlelight Photo" photos at Cripta de la Colònia Güell?

Accepted Answer

If there is still availability, you can purchase your Candlelight Photo at the venue itself, paying exclusively with a credit or debit card. Remember, online buyers have priority over sales at Cripta de la Colònia Güell.

Question 18

When should I arrive to have my photo taken?

Accepted Answer

Try to come 30 minutes early to go through the photo area. The session will close strictly 10 minutes before the music starts.

Question 19

When will I receive the photo?

Accepted Answer

Pick the photo you want printed - it'll be ready for you to collect when the concert ends. Make sure to take it with you when you leave, as our team can't keep it for later.

Question 20

Where do I have to go to have my photo taken?

Accepted Answer

You'll be guided to the photo area right after you enter Cripta de la Colònia Güell. If you need help, just ask our staff, and they'll point you in the right direction.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Accepted Answer

You'll receive a set of 3 LED candles that imitate the flicker and light of a wax candle. Enjoy a cozy atmosphere in your home with the peace of mind that they're 100% safe.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Accepted Answer

Come pick up your online purchase during the event. Since the "Pack of 3 candles" is prepared exclusively for that date and venue, sales are final and no refunds are offered.

Question 23

Are pets or animals allowed in Cripta de la Colònia Güell? What about service animals?

Accepted Answer

We're sorry, but pets are not allowed in the venue. Of course, assistance dogs are exempt from this rule and can accompany you.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Accepted Answer

Yes, your caregiver gets in for free! If you need an assistant for the concert, they can request a free pass. Contact us with the medical or disability proof, and we'll have the ticket ready for you.

Question 25

Is Cripta de la Colònia Güell accessible for people with reduced mobility (PRM)?

Accepted Answer

Yes, the event takes place in an accessible venue with entrances adapted for wheelchair users and people with reduced mobility.

Question 26

Is there parking available at Cripta de la Colònia Güell?

Accepted Answer

Yes, there is parking available for attendees.

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