Candlelight: Ed Sheeran Meets Coldplay

For the safety of attendees, all candles are flameless.

Doors open 45 minutes before the show. Please arrive at least 30 minutes before the concert starts so you can be assigned a seat within your purchased zone. The concert begins on time and the audience must already be seated beforehand. Out of respect for the musicians and the audience, late arrivals will not be allowed to enter.

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece, without flash, as indicated by our musicians.

Out of respect for the musicians and the audience, you will not be able to leave your seat except in an emergency.

Tickets are not sold on site; they can only be purchased in the Fever app or on the Fever website.

Yes, you can transfer your tickets to anyone for free: just tap “Transfer Tickets” on your ticket in the Fever app. If you need more help, contact us and include your ticket order number.

This experience allows date changes up to 48 hours in advance. To make a change, contact us and include the ticket ID of your purchase. You can also check whether this option is available on your ticket in the “Tickets” section of the Fever app: if it is enabled, a “Change date and/or time” button will appear. No refunds are permitted under any circumstances; for more information, see our Terms and Conditions. If you added the Flexible Cancellation option to your purchase, see the next questions for its own terms.

A Flexible Cancellation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.

Up to 48 hours before the experience starts. A Flexible Cancellation ticket becomes non-refundable once it has been transferred.

No documentation is needed.

If you paid by credit card or PayPal, the refund may take 10 days or more to appear on your statement. If you paid with a voucher, you will receive a new voucher in the app.

Yes, except for the 10% Flexible Cancellation fee.

You will receive a voucher immediately for the same value, which you can use on the same experience.

You can request your refund here: https://fever.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001032452

Guests requiring assistance throughout this experience can apply for one free pass for their personal assistant or support worker. Contact us and we will send you a voucher to get your free carer ticket in the Fever app (subject to availability).

You can find your ticket in the “Tickets” section of the Fever app (available on the Apple App Store and Google Play). Remember to log in with the same method you used to make the purchase. You will also find your QR code in your purchase confirmation email.

If weather conditions affect your experience in any way (a change of location or a postponement), we will notify you by email in advance.

The concert is held at Performing Arts Studio, 1804 N Decatur Rd, Atlanta, GA 30322.

The venue can be reached by car and by public transportation.

No, there won't be food or drinks for purchase at this event.

No pets are allowed at this venue, but service animals are welcome.

Yes, the event is held in an accessible venue. For ADA support, please contact us.

Yes. Parking is available at 1784 N. Decatur Rd., Atlanta, GA 30322 (Faculty/Staff signs are not enforced on weekends). Overflow parking is at the Gambrell Parking Deck, 1705 Lowergate Dr. NE, Atlanta, GA 30307.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.