Question 1

Do I have to print my ticket?

Answer

No, we can scan your ticket electronically on your phone. However, to make the map easier to read, you can print out your ticket.

Question 2

Can I change the date of my ticket? Are refunds allowed?

Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. Refunds are not allowed, except as required under Australian Consumer Law. For more information, you can consult our T&Cs .

Question 3

Is it possible to transfer a ticket to someone else?

Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

Question 4

How long does the experience last?

Answer

The immersive virtual reality experience lasts about 45 minutes. However, please allow about 60 min total as you will need to drop off your personal belongings, sign a waiver, and pick up/return equipment.

Question 5

Where is the experience located?

Answer

The experience is located in: Fever Pavilion, Olympic Blvd, Sydney Olympic Park NSW 2127.

Question 6

Does the experience take place in an indoor or outdoor venue?

Answer

You’ll be nestled safely indoors where the air temperature is controlled—perfect for escaping the unpredictable whims of the outside world.

Question 7

Will food and beverage be available on site for purchase?

Answer

Food or beverage will not be available for purchase inside the venue. However, Sydney Olympic Park has a number of vendor options closeby, including a cafe in the building next door to the venue which is open frequently.

Question 8

Is there parking available?

Answer

There will be paid parking available and we recommend you pre-book. P1 is the closest car park, noting that P5 and P6 are about a 20 minute walk. There’s also 2 hour free parking on Olympic Boulevard, just at our doorstep.

Question 9

What is the minimum age and height for the immersive expedition?

Answer

The minimum age authorized in the immersive virtual reality expedition is 10 years old and the minimum size required is 1.30m (4.2ft). This experience is however more adapted to children starting from 11 years old. All children are the sole responsibility of their parent(s) and/or guardian(s). This is for the children's safety. Anyone aged 10-15 must be accompanied by an adult; anyone between 15-17 attending without an adult must bring a pre-signed waiver form .

Question 10

Is the venue accessible?

Answer

Yes, the venue is accessible. Four standard non-electric wheelchairs are available on site on a first-come, first-served basis, and there are elevators available.

Question 11

Is the experience accessible for people with reduced mobility?

Answer

Yes, the immersive expedition is accessible to people with reduced mobility. We have four standard non-electric wheelchairs on-site, available for use on a first-come, first-served basis. There are elevators available on site. Due to the technical requirements of this event, we are unable to accommodate electric wheelchairs, as they may interfere with network systems that measure distance and location of each device, potentially impacting participant safety. Walking sticks are also not permitted during the experience for the safety of other guests so we ask guests with walking sticks to use our wheelchairs on-site. Please speak with event staff for assistance.