Question 1

Do I need to print my ticket?

Answer

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

Question 2

Can I change the date of my ticket? Are refunds allowed?

Answer

This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. No refunds are permitted under any circumstances. For more information, you can consult our T&Cs.

Question 3

Can I transfer my tickets to another person?

Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

Question 4

How long does the experience last?

Answer

The AURA Experience is approximately 52 minutes long, divided into two parts: a 37-minute immersive multimedia experience, and 15 minutes to explore Grace Cathedral and the interactive web app.

Question 5

Where is the experience located?

Answer

The event is located at Grace Cathedral at 1100 California Street, San Francisco, CA 94108 at the corner of California and Taylor Streets, with the main entrance at the top of the great steps on Taylor Street.

Question 6

Does the experience take place in an indoor or outdoor venue?

Answer

This experience is held at an indoor venue.

Question 7

Will food and beverage be available on site for purchase?

Answer

There won't be food or beverage for purchase at this event.

Question 8

Is there parking available?

Answer

The cathedral has limited parking available; hourly rates vary, so plan your parking in advance.

Question 9

Is there ADA access?

Answer

Grace Cathedral has an accessible entrance for wheelchair users and others from the sidewalk on Taylor Street and from the Grace Cathedral Garage also on Taylor Street. From the bottom of the Great Steps on Taylor Street facing the cathedral, proceed north towards Sacramento Street. Just past the Great Steps, enter through the double glass doors at 1051 Taylor Street. Turn left after entering and proceed down the hall, turning right past the restrooms and continue until you reach the elevator on your right. Take the elevator to the main floor of the cathedral by pushing the button for Floor 1.

Question 10

Can I take photos or record the experience?

Answer

Photos and videos are permitted during the exploration time, when guests are encouraged to utilize the web app and appreciate the beauty of the cathedral. During the show, photos and videos are permitted, but with no flash photography. If you take photos and videos at AURA, don't forget to tag the AURA and Grace Cathedral pages on your social networks. We'd love to see your captures of the experience.