Candlelight: Disney Journeys

The event is open to those aged 8 and over. Under-16s must be accompanied by an adult.

Subject to availability, you can change the date and/or time up to 48 hours before the experience by contacting Fever with your ticket ID. No refunds are permitted under any circumstances.

At the Scuola Grande San Giovanni Evangelista in Venice, San Polo 2454, 30125 Venice.

From the train station: turn left, cross Ponte degli Scalzi, turn right onto Fondamenta S. Simeon Piccolo and take the first left onto Calle Nova de San Simeon. Continue along Ramo delle Chioverete, Calle delle Chioverete and Calle Sechera, cross Ponte Canal and keep left onto Calle de la Laca until you reach Campiello della Scuola: the main entrance is on the left, at number 2454. From Piazzale Roma: cross the white marble bridge, continue past the Giardini Papadopoli to Ponte dei Tolentini, cross it and turn left towards the portico of Calle dei Amai. Cross Ponte de le Sechere, turn left onto Calle del Campazzo and follow it to the end, then right onto Calle de la Laca until you reach Campiello della Scuola. From the San Tomà vaporetto stop: turn right into Campo S. Tomà, take Ramo dei Calegheri and Calle Larga to Campo dei Frari, pass the Basilica dei Frari, cross Ponte dei Frari and Ponte di S. Stin, then continue along Rio Terà San Tomà and Calle del Magazen to the monumental gateway of the Campiello: the main entrance is on the right, at number 2454. From the airport: take bus line 5 to the Piazzale Roma terminus and follow the directions above.

No, with the exception of assistance animals.

The Sala delle Colonne has access for people with disabilities, while the Salone San Giovanni is not accessible.

No, there is no on-site parking.

Only during the last piece, without flash, and following the musicians' instructions.

Your phone must remain on silent mode for the whole duration of the show. Photos and videos are only allowed during the last piece, without flash.

No, except in case of emergency, out of respect for the musicians and the audience.

We recommend arriving at least 30 minutes before the start, so you can settle into your zone. The concert starts on time and latecomers will not be admitted.

If the weather affects the experience (for example, with a change of venue or a postponement), you'll receive an email notification in advance.

Yes, if you all arrive together and have tickets for the same zone. We recommend arriving early.

Yes, you can transfer them to any Fever account at no extra cost, using the «Transfer tickets» option in the app. For further help, contact Fever with your ticket ID.

In the Tickets section of the Fever app, available on the App Store and Google Play, by logging in with the same method you used to purchase. Your QR code is also in the purchase confirmation email.

No. For everyone's safety, all candles used are flameless.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.