Candlelight: Disney Love Songs

All guests must be 5 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

You can find your ticket in the “Tickets” section of the Fever app (download it from the Apple App Store or Google Play). Remember to log in with the same method used to make the purchase. Your QR code is also in your purchase confirmation email.

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. Please contact us indicating your ticket ID. Refunds are not allowed under any circumstances.

The Flexible Refund Ticket allows you to ask for a full refund in case you decide not to attend the experience.

You may return your Flexible Refund Ticket and get a full refund if you contact us up to 48 hours before the experience starts. The ticket becomes non-refundable if it is transferred to another user.

No documentation is needed to claim your refund.

Please contact us to get your ticket refunded.

The Auditorium at St. Ann’s Academy (835 Humboldt St, Victoria, BC V8V 4W8).

The entrance to the Auditorium is through the parkade on Blanshard Street.

Food and beverages are not served at the venue. You are welcome to bring your own water.

Animals are not allowed, except for service animals.

Yes, this venue has disability access. We advise arriving early and identifying yourself to the staff to receive priority seating and assistance.

There is limited paid parking in the street parkade nearest the venue, entering from Blanshard Street. Otherwise there is street parking and other parkades nearby.

Snapshot by Candlelight is an optional paid photo experience. Your photo is taken in a designated area before the show (arrive at least 30 minutes early; the photo session closes 10 minutes before the concert starts), and you'll get a printed polaroid-style picture, one per purchase. Buying online in advance gives priority over on-site purchases, which only take card payments. You'll get a QR code by email to show the photographer, and you collect your printed picture at the exit; pictures can't be kept for you if you leave without them. Refunds are only given if the photo opportunity is cancelled for internal reasons.

For everyone's safety, the candles are LED: they recreate the glow of a flame without real fire, so they don't burn and pose no risk.

Please keep your phone on silent throughout the performance. Photos and videos are only allowed when the musicians say so, and always without flash.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.

Seats are not numbered: they are assigned on arrival, first come first served, within the zone you purchased. To sit together, your whole group needs to arrive at the same time with tickets for the same zone.