Candlelight: Tribute to Elton John

Question 1

How long does the experience last?

Answer

The Candlelight: Tribute to Elton John in Barcelona lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Answer

Safety is our priority, which is why we decorate the space with LED candles. They recreate the warmth of traditional light without fire or heat, ensuring a magical and completely risk-free experience.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Answer

Temperature in historic venues can fluctuate depending on the day. Although we always aim for the perfect ambiance, we advise you to bring an extra layer or wear clothes suitable for the season so all you have to do is enjoy the music.

Question 4

Will there be food and drink service at Parroquia de San Francisco de Sales?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Answer

Unless it's an emergency, we appreciate that you don't get up from your seat. This helps us maintain the special atmosphere of the event.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

We ask that you keep your phone muted during the performance. You can take photos and videos without flash only in the final song when the artists themselves give you the nod.

Question 7

Can tickets be bought at the Parroquia de San Francisco de Sales box office?

Answer

There are no ticket sales at the Parroquia de San Francisco de Sales box office on the day of the event. We advise securing your spots in advance, managing everything comfortably through the Fever app or official website.

Question 8

How does seating assignment and zoning work?

Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Parroquia de San Francisco de Sales, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 9

Can we sit together if we're a group?

Answer

Of course, it's totally possible to sit together. To do this, you need to arrive at the same time and have tickets in the same category. We recommend coming at least half an hour before the show to make it easier for the team to assign your seats.

Question 10

Can tickets for Candlelight: Tribute to Elton John be gifted?

Answer

Yes! You can buy a Gift Card and let them decide which concert and day they want to attend. Alternatively, if you already have a ticket tied to a specific date, you can use the "Transfer Tickets" feature in the app to send it as a gift instantly.

Question 11

What is "Candlelight Photo"?

Answer

Get this pack to enjoy an exclusive photo session in a special area inside Parroquia de San Francisco de Sales. You'll take home an instant physical Polaroid photo as the perfect souvenir.

Question 12

Can I buy "Candlelight Photo" photos at Parroquia de San Francisco de Sales?

Answer

Photos will be on sale at Parroquia de San Francisco de Sales depending on the day's availability. If you decide to buy them there, remember that only card payments are accepted and that attendees who purchased the package online in advance will have priority for the session.

Question 13

When will I receive the photo?

Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Answer

This special pack contains 3 decorative LED candles that simulate the glow and cozy ambiance of real light. They are the perfect alternative for adding warmth to your home in a clean and safe way.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Answer

Packages you buy online will be ready for pickup at the concert. Keep in mind that the "Pack of 3 candles" is exclusive to that day and venue, so we do not accept returns or refunds.

Question 16

Where can I find my tickets for Candlelight: Tribute to Elton John in Barcelona?

Answer

Check the "Tickets" section in the Fever app (available on Google Play and Apple App Store) by logging in with the same method you used for the purchase. If you don't have the app handy, you can find them in your inbox: the confirmation email includes your QR code. Remember, you don't need to bring anything printed.

Question 17

Can I transfer or send my tickets to another person?

Answer

Yes, you can transfer tickets for free by tapping "Transfer tickets" within the Fever app. If any issue arises during the process, contact us and provide the ticket number so we can check it.

Question 18

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Answer

We suggest coming with a 30-minute buffer so you can get seated without any hassle. Entry ends strictly 5 minutes before starting, and no new entries will be allowed after it begins, to preserve the atmosphere of the event.

Question 20

When should I arrive to have my photo taken?

Answer

Make sure to arrive at least 30 minutes before the concert starts so we have enough time to take your photo. Your photo will be taken before the event, and the photo session will end 10 minutes before the concert begins.

Question 21

Where do I have to go to have my photo taken?

Answer

Once you enter Parroquia de San Francisco de Sales, our staff will tell you where the photo area is. Don't hesitate to approach any of our employees if you have any questions.

Question 22

Is there parking available at Parroquia de San Francisco de Sales?

Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Answer

The dress code is completely casual and free. The essential thing for enjoying the experience to the fullest is that you choose comfortable clothes.

Question 24

Are pets or animals allowed in Parroquia de San Francisco de Sales? What about service animals?

Answer

We're sorry, but pets are not allowed in the venue. Of course, assistance dogs are exempt from this rule and can accompany you.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, spectators who need assistance during this experience are entitled to request a free pass for their personal assistant or caregiver. Please contact us with proof that you need a ticket for an assistant.