Candlelight: Tribute to Marc Anthony

Question 1

How long does the experience last?

Answer

The Candlelight: Tribute to Marc Anthony in Valencia lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Answer

For your safety, the concert's candles operate with LED bulbs. They mimic the light of a flame perfectly without needing real fire, so they don't burn or pose any risk.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Answer

As these concerts take place in unique historic spaces, the temperature regulation varies with the seasons. We suggest coming in comfortable clothes adapted to the year's temperature to enjoy the experience to the fullest and without surprises.

Question 4

Will there be food and drink service at Auditorio Mar Rojo - Oceanogràfic València?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Answer

Remember that, to avoid interrupting the show and those around you, you should remain in your seat throughout the concert unless an emergency occurs.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Please mute your phone for the entire event. Put your phone away and connect with the music; you can only take photos and record videos without flash in the final piece when the musicians tell you to.

Question 7

Can tickets be bought at the Auditorio Mar Rojo - Oceanogràfic València box office?

Answer

Tickets cannot be bought at Auditorio Mar Rojo - Oceanogràfic València. You'll only find them available digitally through Fever's official channels (our official website or the mobile app).

Question 8

How does seating assignment and zoning work?

Answer

The venue's zones have different prices depending on visibility and proximity to the stage. Your seat will be assigned by our team when you arrive at Auditorio Mar Rojo - Oceanogràfic València, always respecting the order of arrival and the sector.

Question 9

Can we sit together if we're a group?

Answer

Absolutely! You can sit together without any problem. To ensure contiguous seats, all you need is for the group to arrive at the same time and have tickets in the same zone. We advise coming at least 30 minutes early; our team will do everything possible to seat you together.

Question 10

Can tickets for Candlelight: Tribute to Marc Anthony be gifted?

Answer

Of course! Gift Candlelight by buying a Gift Card for them to select their preferred show and time. If you already have a fixed-date ticket, share it as a gift by clicking "Transfer Tickets" in the Fever app.

Question 11

What is "Candlelight Photo"?

Answer

If you want a unique keepsake, get this pack and enjoy a photo session in an exclusive space inside Auditorio Mar Rojo - Oceanogràfic València. You'll receive an instant Polaroid-style photo printed on the spot.

Question 12

Can I buy "Candlelight Photo" photos at Auditorio Mar Rojo - Oceanogràfic València?

Answer

Photos will be on sale at Auditorio Mar Rojo - Oceanogràfic València depending on the day's availability. If you decide to buy them there, remember that only card payments are accepted and that attendees who purchased the package online in advance will have priority for the session.

Question 13

When will I receive the photo?

Answer

Select your favorite shot, and our team will print it while you enjoy the show. Don't forget to collect your keepsake when the event ends, as it won't be possible to store it for afterwards.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Answer

The package includes 3 high-quality LED candles that perfectly recreate the warm, flickering glow of candlelight. They are not real, so they are completely safe and ideal for decorating your home.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Answer

All packages purchased online must be picked up at the designated venue location during the event. Since the "Pack of 3 candles" is tied to the specific date and location of the Candlelight event, all additional candle packages purchased online and picked up on-site are non-refundable and non-returnable. All sales are final.

Question 16

Where can I find my tickets for Candlelight: Tribute to Marc Anthony in Valencia?

Answer

Your tickets are saved in the "Tickets" section within the Fever app (available on Apple App Store or Google Play). Simply log in with the same account or method you used to buy them. You'll also receive a confirmation email with your QR code. Being 100% digital tickets, there's no need to print anything.

Question 17

Can I transfer or send my tickets to another person?

Answer

The Fever app gives you the option to transfer your tickets free of charge using the "Transfer Tickets" feature. If you need help managing it, contact us and remember to include your ticket number.

Question 18

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Answer

We suggest coming with a 30-minute buffer so you can get seated without any hassle. Entry ends strictly 5 minutes before starting, and no new entries will be allowed after it begins, to preserve the atmosphere of the event.

Question 20

When should I arrive to have my photo taken?

Answer

To have your photo taken with ease, arrive at least 30 minutes before time. Keep in mind that the photo session ends 10 minutes before the concert starts.

Question 21

Where do I have to go to have my photo taken?

Answer

As soon as you enter Auditorio Mar Rojo - Oceanogràfic València, you'll see our team ready to point you to the photo area. Feel free to ask us any questions you may have!

Question 22

Is there parking available at Auditorio Mar Rojo - Oceanogràfic València?

Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Answer

Not at all! There's no strict dress code. We recommend a casual and relaxed style; the most important thing is that you're comfortable to fully enjoy the experience.

Question 24

Are pets or animals allowed in Auditorio Mar Rojo - Oceanogràfic València? What about service animals?

Answer

Due to venue policies, you won't be able to bring your pet to the concert. However, you can enter with a service dog or guide dog.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course, it's totally possible to get a free pass for your assistant or caregiver. Just contact us with a quick message and we'll sort everything out as soon as we can.