Candlelight: The Lord of the Rings

Question 1

How long does the experience last?

Answer

The Candlelight: The Lord of the Rings in Toledo lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Answer

For your total peace of mind, we only use LED candles at our concerts. They achieve that characteristic flicker of a real flame but without actual flames, eliminating risks and without emitting heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Answer

When organizing experiences in historic venues, the indoor temperature can vary with the seasons. Although we try to always maintain the ideal climate, we suggest choosing an outfit suitable for the season so you can enjoy the show with total comfort.

Question 4

Will there be food and drink service at Hotel Eurostars Palacio Buenavista?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 5

Can I leave the venue during the performance?

Answer

Unless it's an emergency, we appreciate that you don't get up from your seat. This helps us maintain the special atmosphere of the event.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Your phone must be on silent throughout the concert. You can only take photos and videos without flash during the last piece, as indicated by the musicians on stage.

Question 7

Can tickets be bought at the Hotel Eurostars Palacio Buenavista box office?

Answer

There are no ticket sales at the Hotel Eurostars Palacio Buenavista box office on the day of the event. We advise securing your spots in advance, managing everything comfortably through the Fever app or official website.

Question 8

How does seating assignment and zoning work?

Answer

The venue's zones have different prices depending on visibility and proximity to the stage. Your seat will be assigned by our team when you arrive at Hotel Eurostars Palacio Buenavista, always respecting the order of arrival and the sector.

Question 9

Can we sit together if we're a group?

Answer

Yes, you can sit together! To ensure contiguous seats, you need to arrive together and have passes for the same zone. We recommend arriving 30 minutes early so our team can seat you together easily.

Question 10

Can tickets for Candlelight: The Lord of the Rings be gifted?

Answer

Absolutely! Surprise anyone with a Gift Card valid for all Candlelight events in your country, letting them choose their ideal concert. If you've already bought a specific pass, send it free of charge using the "Transfer Tickets" tool in our app.

Question 11

What is "Candlelight Photo"?

Answer

This package offers a unique photography experience, available exclusively to customers who purchase it. You'll enjoy a personalized photo session in our specially designated area at Hotel Eurostars Palacio Buenavista and receive an instant Polaroid-style print as a souvenir.

Question 12

Can I buy "Candlelight Photo" photos at Hotel Eurostars Palacio Buenavista?

Answer

Yes! You can buy your photo pack directly at Hotel Eurostars Palacio Buenavista as long as it hasn't sold out. Keep in mind that if you get it in advance online, you'll have priority access, and only card payments are accepted at the venue, not cash.

Question 13

When will I receive the photo?

Answer

Choose your favorite photo before it goes to print. Our team will prepare it during the concert for you to collect right when it ends. Don't forget to take it with you when you leave, as we can't keep it for another day!

Question 14

What does the "Pack of 3 candles" include? Are they real?

Answer

The package includes 3 high-quality LED candles that perfectly recreate the warm, flickering glow of candlelight. They are not real, so they are completely safe and ideal for decorating your home.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Answer

The pickup of your online purchases is handled directly at the venue on the day of the show. Returns and refunds of the "Pack of 3 candles" are not accepted as it is strictly associated with the date and location of the concert.

Question 16

Where can I find my tickets for Candlelight: The Lord of the Rings in Toledo?

Answer

You can find them in the "Tickets" section of the Fever app (available on Google Play and Apple App Store) using the same account as the purchase, or in your purchase confirmation email along with your access QR code. There's no need to print your tickets as they are completely digital.

Question 17

Can I transfer or send my tickets to another person?

Answer

Of course! Passing your tickets to someone else is totally free. Just open the Fever app, find your tickets, and tap "Transfer tickets." If you have any questions or need a hand, contact us with the booking details and don't forget to include your ticket number.

Question 18

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Answer

Try to arrive 30 minutes before the show to settle in easily. Doors will close promptly 5 minutes before the start, and they won't reopen once the concert begins, preventing any interruptions.

Question 20

When should I arrive to have my photo taken?

Answer

Try to arrive 30 minutes early to ensure your photo session goes smoothly. Photos are always taken before the event, and the space will close 10 minutes before the start.

Question 21

Where do I have to go to have my photo taken?

Answer

As soon as you enter Hotel Eurostars Palacio Buenavista, you'll see our team ready to point you to the photo area. Feel free to ask us any questions you may have!

Question 22

Is there parking available at Hotel Eurostars Palacio Buenavista?

Answer

Yes, there is parking available for attendees.

Question 23

Is there a dress code for Candlelight concerts?

Answer

Dress how you feel like and how you're most comfortable, there are no strict dress rules. A casual and informal style is ideal for enjoying the event without issues.

Question 24

Are pets or animals allowed in Hotel Eurostars Palacio Buenavista? What about service animals?

Answer

We're sorry, but pets are not permitted in the venue. However, if you're coming with a guide or assistance dog, you'll have no issues.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, of course! If you need assistance during the concert, you can request a free ticket for your caregiver or personal assistant. Just contact us by sending the document or proof that shows you need one.