Candlelight: Tribute to Mecano

Question 1

How long does the experience last?

Answer

The Candlelight: Tribute to Mecano in Alicante lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 2

Are real candles used in Candlelight concerts? Are they flammable?

Answer

We take your safety seriously, so we use last-generation LED candles. They imitate traditional candles without using real fire, eliminating any risk and without generating heat.

Question 3

What temperature should I expect at the concert? What clothes should I wear?

Answer

As these concerts take place in unique historic spaces, the temperature regulation varies with the seasons. We suggest coming in comfortable clothes adapted to the year's temperature to enjoy the experience to the fullest and without surprises.

Question 4

Will there be food and drink service at Archaeological Museum of Alicante?

Answer

You will be able to buy drinks at this event; however, there will be no food available.

Question 5

Can I leave the venue during the performance?

Answer

Remember that, to avoid interrupting the show and those around you, you should remain in your seat throughout the concert unless an emergency occurs.

Question 6

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Out of respect for the artists and the audience, keep your phone on silent. You can take photos and videos without flash as a special exception in the last piece, as soon as the musicians indicate.

Question 7

Can tickets be bought at the Archaeological Museum of Alicante box office?

Answer

It's not possible to buy your tickets directly at Archaeological Museum of Alicante. Tickets are available exclusively through Fever, either by visiting the official website or downloading the mobile app.

Question 8

How does seating assignment and zoning work?

Answer

The venue's zones have different prices depending on visibility and proximity to the stage. Your seat will be assigned by our team when you arrive at Archaeological Museum of Alicante, always respecting the order of arrival and the sector.

Question 9

Can we sit together if we're a group?

Answer

Yes, you can sit together perfectly. To ensure contiguous seats, the whole group must arrive at the same time and have tickets in the same category. We suggest coming 30 minutes early so our team can seat you together without any problem.

Question 10

Can tickets for Candlelight: Tribute to Mecano be gifted?

Answer

Definitely! You can purchase a Gift Card that lets them choose their concert and date, or if you've already bought tickets for a specific day, you can gift those by using the "Transfer Tickets" button in the Fever app.

Question 11

What is "Candlelight Photo"?

Answer

Take home an unforgettable memory! This pack offers you an exclusive mini photo session inside Archaeological Museum of Alicante. You'll instantly take home a printed Polaroid-style photograph.

Question 12

Can I buy "Candlelight Photo" photos at Archaeological Museum of Alicante?

Answer

Yes! You can buy your photo pack directly at Archaeological Museum of Alicante as long as it hasn't sold out. Keep in mind that if you get it in advance online, you'll have priority access, and only card payments are accepted at the venue, not cash.

Question 13

When will I receive the photo?

Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 14

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll get a set of 3 high-quality LED-lit candles that achieve the same visual effect as real ones. They're perfect for creating an intimate atmosphere in your home with total safety and zero risk.

Question 15

What is the "Pack of 3 candles" pickup and return policy?

Answer

Come pick up your online purchase during the event. Since the "Pack of 3 candles" is prepared exclusively for that date and venue, sales are final and no refunds are offered.

Question 16

Where can I find my tickets for Candlelight: Tribute to Mecano in Alicante?

Answer

Check the "Tickets" section in the Fever app (available on Google Play and Apple App Store) by logging in with the same method you used for the purchase. If you don't have the app handy, you can find them in your inbox: the confirmation email includes your QR code. Remember, you don't need to bring anything printed.

Question 17

Can I transfer or send my tickets to another person?

Answer

You can transfer your tickets for free to anyone. Just open the Fever app and click "Transfer Tickets." If you need additional support, contact us through our help center sharing your ticket number.

Question 18

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 19

What time should I arrive? Is there a late entry policy?

Answer

To enjoy the experience stress-free, we recommend arriving 30 minutes before the music starts. Remember, access is cut off 5 minutes before the beginning, and the doors won't open once the concert starts to keep the atmosphere intact.

Question 20

When should I arrive to have my photo taken?

Answer

Try to arrive 30 minutes early to ensure your photo session goes smoothly. Photos are always taken before the event, and the space will close 10 minutes before the start.

Question 21

Where do I have to go to have my photo taken?

Answer

You'll be guided to the photo area right after you enter Archaeological Museum of Alicante. If you need help, just ask our staff, and they'll point you in the right direction.

Question 22

Is there parking available at Archaeological Museum of Alicante?

Answer

Unfortunately, there is no parking available for attendees, so we recommend using public transportation.

Question 23

Is there a dress code for Candlelight concerts?

Answer

The dress code is completely casual and free. The essential thing for enjoying the experience to the fullest is that you choose comfortable clothes.

Question 24

Are pets or animals allowed in Archaeological Museum of Alicante? What about service animals?

Answer

We're sorry, but pets are not permitted in the venue. However, if you're coming with a guide or assistance dog, you'll have no issues.

Question 25

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Of course, it's totally possible to get a free pass for your assistant or caregiver. Just contact us with a quick message and we'll sort everything out as soon as we can.