Candlelight: Tribute to Michael Jackson

Question 1

How does seating assignment and zoning work?

Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Poble Espanyol de Mallorca, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 2

Can we sit together if we're a group?

Answer

Absolutely! You can sit together without any problem. To ensure contiguous seats, all you need is for the group to arrive at the same time and have tickets in the same zone. We advise coming at least 30 minutes early; our team will do everything possible to seat you together.

Question 3

Can tickets be bought at the Poble Espanyol de Mallorca box office?

Answer

No! Tickets are not sold directly at the door or the Poble Espanyol de Mallorca box office. If you want to attend, you'll have to buy your passes exclusively through Fever (on our official website or app).

Question 4

What time should I arrive? Is there a late entry policy?

Answer

We recommend arriving 30 minutes before the show to settle in comfortably. Doors close 5 minutes before the start, and to avoid disrupting the concert, no one is allowed in once the musicians are on stage.

Question 5

Will there be food and drink service at Poble Espanyol de Mallorca?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

Controlling the temperature in historic buildings is sometimes a challenge. Therefore, we recommend dressing according to the current season to ensure you stay comfortable throughout the event.

Question 7

Is there a dress code for Candlelight concerts?

Answer

Dress how you feel like and how you're most comfortable, there are no strict dress rules. A casual and informal style is ideal for enjoying the event without issues.

Question 8

How long does the experience last?

Answer

The Candlelight: Tribute to Michael Jackson in Majorca lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

Out of respect for the musicians and the other audience members, we ask that you not leave your seat unless it's an emergency. We want everyone to enjoy the show without interruptions.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

No need to worry, the candles are all LED technology and replicate the light of a flame identically. Without real fire, they don't emit heat and aren't flammable.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Please mute your phone for the entire event. Put your phone away and connect with the music; you can only take photos and record videos without flash in the final piece when the musicians tell you to.

Question 12

Where can I find my tickets for Candlelight: Tribute to Michael Jackson in Majorca?

Answer

Check the "Tickets" section in the Fever app (available on Google Play and Apple App Store) by logging in with the same method you used for the purchase. If you don't have the app handy, you can find them in your inbox: the confirmation email includes your QR code. Remember, you don't need to bring anything printed.

Question 13

Can I transfer or send my tickets to another person?

Answer

Yes, you can transfer your tickets to anyone for free. It's as easy as clicking "Transfer tickets" in your Fever app ticket. Contact us if you need additional help, and be sure to include your ticket number.

Question 14

Can tickets for Candlelight: Tribute to Michael Jackson be gifted?

Answer

Yes! The perfect present is a Candlelight Gift Card valid for any concert in your country, so the recipient can choose the event that suits them best. If you prefer to gift a ticket you already have, remember you can easily send it using the "Transfer Tickets" feature in the app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Take home an unforgettable memory! This pack offers you an exclusive mini photo session inside Poble Espanyol de Mallorca. You'll instantly take home a printed Polaroid-style photograph.

Question 17

Can I buy "Candlelight Photo" photos at Poble Espanyol de Mallorca?

Answer

If there are spots available at Poble Espanyol de Mallorca, you can purchase Candlelight Photos paying only with a card. We recommend booking it online in advance, as those purchases have priority over sales at the venue.

Question 18

When should I arrive to have my photo taken?

Answer

Your photo will be taken before the concert, and the session will close 10 minutes before the show begins. Please come half an hour early so our team can assist you.

Question 19

When will I receive the photo?

Answer

You'll be able to pick the photo you like best for printing. Our team will have it ready for you to collect at the venue's exit, so remember to pick it up when the show ends since it can't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Answer

You'll get directions to the photo area once you enter Poble Espanyol de Mallorca. If you have any questions, any of our staff will be happy to help you.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

With this pack, you'll get 3 high-quality LED candles that mimic the flicker of an authentic flame. They are completely safe for decorating your home without any risk.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Come pick up your online purchase during the event. Since the "Pack of 3 candles" is prepared exclusively for that date and venue, sales are final and no refunds are offered.

Question 23

Are pets or animals allowed in Poble Espanyol de Mallorca? What about service animals?

Answer

Pets are not allowed in the venue, but guide dogs and assistance dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, we offer a free pass for any attendee who needs assistance. Contact us with the necessary documentation, and we'll make sure everything is ready for you.