Candlelight: Tribute to Michael Jackson

Question 1

How does seating assignment and zoning work?

Answer

The venue is divided into areas whose prices change according to proximity and view of the stage. Upon your arrival at Auditori Grande Espai Cultura - Fundació Sabadell, you'll be shown your seat based on the order of entry and the section of your ticket.

Question 2

Can we sit together if we're a group?

Answer

Yes, you can sit together! To ensure contiguous seats, you need to arrive together and have passes for the same zone. We recommend arriving 30 minutes early so our team can seat you together easily.

Question 3

Can tickets be bought at the Auditori Grande Espai Cultura - Fundació Sabadell box office?

Answer

There is no physical sales point inside Auditori Grande Espai Cultura - Fundació Sabadell. If you want to enjoy the experience, the only authorized channel is Fever (official website and app).

Question 4

What time should I arrive? Is there a late entry policy?

Answer

Try to arrive 30 minutes before the show to settle in easily. Doors will close promptly 5 minutes before the start, and they won't reopen once the concert begins, preventing any interruptions.

Question 5

Will there be food and drink service at Auditori Grande Espai Cultura - Fundació Sabadell?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

Remember that the concerts often happen in historic venues where the temperature varies with the weather. We suggest keeping this in mind when choosing your outfit to enjoy the evening in the most comfortable way.

Question 7

Is there a dress code for Candlelight concerts?

Answer

We don't apply strict dress rules. Opt for a casual and comfortable look so you can have an unforgettable time surrounded by music.

Question 8

How long does the experience last?

Answer

The Candlelight: Tribute to Michael Jackson in Sabadell lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

To maintain the utmost respect for the audience and musicians, leaving your seat will only be allowed if there is a real urgency.

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

We take your safety seriously, so we use last-generation LED candles. They imitate traditional candles without using real fire, eliminating any risk and without generating heat.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

Your phone should remain silent during the show. You will be able to immortalize the moment with photos and videos without flash during the last song, once the musicians give the okay.

Question 12

Where can I find my tickets for Candlelight: Tribute to Michael Jackson in Sabadell?

Answer

Access your passes from the Fever app (available on Google Play and Apple App Store) by entering the "Tickets" section. It's crucial that you use the same login method you booked with. We'll also send you the QR code in the purchase confirmation email. No physical printing required!

Question 13

Can I transfer or send my tickets to another person?

Answer

Yes! You can send your digital tickets to someone else for free from the "Transfer Tickets" tab in the Fever app. If you need extra assistance, contact us and share your ticket number.

Question 14

Can tickets for Candlelight: Tribute to Michael Jackson be gifted?

Answer

Of course! You have two options: buy a Candlelight Gift Card so the person can choose the concert and date they like best, or if you've already purchased a specific ticket, simply send it to them using the "Transfer Tickets" function in our app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Enjoy a bespoke photography experience in Auditori Grande Espai Cultura - Fundació Sabadell's decorated zone by adding this pack to your ticket. You'll get an instant photo printed with the retro charm of a Polaroid to immortalize the experience.

Question 17

Can I buy "Candlelight Photo" photos at Auditori Grande Espai Cultura - Fundació Sabadell?

Answer

If there is still availability, you can purchase your Candlelight Photo at the venue itself, paying exclusively with a credit or debit card. Remember, online buyers have priority over sales at Auditori Grande Espai Cultura - Fundació Sabadell.

Question 18

When should I arrive to have my photo taken?

Answer

Arrive at least 30 minutes early for your photo. The photo sessions will end 10 minutes before the concert begins to ensure everything runs on time.

Question 19

When will I receive the photo?

Answer

Pick your favorite image before it's printed. You'll be able to collect the physical photo as soon as the show ends. Please don't leave without it, as it won't be kept for later.

Question 20

Where do I have to go to have my photo taken?

Answer

The photo spot is inside Auditori Grande Espai Cultura - Fundació Sabadell, and our staff will guide you there. If you have any questions, they'll be happy to assist you.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll receive a set of 3 LED candles that imitate the flicker and light of a wax candle. Enjoy a cozy atmosphere in your home with the peace of mind that they're 100% safe.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

Don't forget to take your online-bought candles home during the concert. As it's a product tied to a specific date and venue, the "Pack of 3 candles" cannot be returned, and its sale is final.

Question 23

Are pets or animals allowed in Auditori Grande Espai Cultura - Fundació Sabadell? What about service animals?

Answer

Pets can't attend the event. However, assistance dogs are welcome.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, your caregiver gets in for free! If you need an assistant for the concert, they can request a free pass. Contact us with the medical or disability proof, and we'll have the ticket ready for you.