Candlelight: The Best of Hans Zimmer

Question 1

How does seating assignment and zoning work?

Answer

Tickets are divided into sections with rates that change based on location and visibility. Once you're at Seminari Conciliar de Barcelona, our team will assign you a seat on a first-come, first-served basis within the category you booked.

Question 2

Can we sit together if we're a group?

Answer

Yes, you can sit together! To ensure contiguous seats, you need to arrive together and have passes for the same zone. We recommend arriving 30 minutes early so our team can seat you together easily.

Question 3

Can tickets be bought at the Seminari Conciliar de Barcelona box office?

Answer

We're sorry, but there will be no ticket sales at the entrances or the Seminari Conciliar de Barcelona box office. To avoid missing out, get your ticket online through the Fever app or our official website.

Question 4

What time should I arrive? Is there a late entry policy?

Answer

The best is to arrive 30 minutes early so you can get comfortable before the concert. Doors close 5 minutes before the show begins, and late entry is not permitted once it starts, ensuring maximum respect for all.

Question 5

Will there be food and drink service at Seminari Conciliar de Barcelona?

Answer

Unfortunately, there will be no food or drink available for sale at this event.

Question 6

What temperature should I expect at the concert? What clothes should I wear?

Answer

Temperature in historic venues can fluctuate depending on the day. Although we always aim for the perfect ambiance, we advise you to bring an extra layer or wear clothes suitable for the season so all you have to do is enjoy the music.

Question 7

Is there a dress code for Candlelight concerts?

Answer

We don't require any formal dress code. We suggest coming in casual, comfortable clothes; the main thing for us is that you feel good throughout the concert.

Question 8

How long does the experience last?

Answer

The Candlelight: The Best of Hans Zimmer in Barcelona lasts around 60 minutes. Doors open 45 minutes before, so you can arrive and settle in comfortably.

Question 9

Can I leave the venue during the performance?

Answer

To maintain the atmosphere and respect the artists, you may only leave your seat in case of an urgent need. Thank you for helping us keep the magic alive!

Question 10

Are real candles used in Candlelight concerts? Are they flammable?

Answer

For your safety, the concert's candles operate with LED bulbs. They mimic the light of a flame perfectly without needing real fire, so they don't burn or pose any risk.

Question 11

Is taking photos or recording videos allowed? Can I use my phone during the performance?

Answer

We appreciate you silencing your phone before the show. Recordings and photos without flash are reserved only for the last song of the performance, as communicated by the artists themselves.

Question 12

Where can I find my tickets for Candlelight: The Best of Hans Zimmer in Barcelona?

Answer

You'll find your digital tickets in the Fever app (available on Google Play and Apple App Store) under the "Tickets" tab. Remember to log in with the same account you used for the purchase. If you prefer, you also have your QR code in the confirmation email we sent you. Don't worry about printing them; having them on your phone is enough.

Question 13

Can I transfer or send my tickets to another person?

Answer

Yes, you can transfer your tickets to anyone for free. It's as easy as clicking "Transfer tickets" in your Fever app ticket. Contact us if you need additional help, and be sure to include your ticket number.

Question 14

Can tickets for Candlelight: The Best of Hans Zimmer be gifted?

Answer

Definitely! You can purchase a Gift Card that lets them choose their concert and date, or if you've already bought tickets for a specific day, you can gift those by using the "Transfer Tickets" button in the Fever app.

Question 15

What is the cancellation and refund policy?

Answer

You can change the date of your ticket up to 24 hours before the event from the "Tickets" section of the Fever app. If the option is available, the "Change date/time" button will appear, and you can follow the instructions. If the option doesn't appear, contact us with your ticket ID, which can be found in the confirmation email or the Fever app. Note that refunds are not accepted, although some events offer a flexible cancellation add-on with an alternative policy. For more information, see our Terms and Conditions.

Question 16

What is "Candlelight Photo"?

Answer

Enjoy a special photography experience in our decorated Seminari Conciliar de Barcelona area with this pack. You'll take home an instant photo printed with the classic Polaroid touch.

Question 17

Can I buy "Candlelight Photo" photos at Seminari Conciliar de Barcelona?

Answer

As long as there's availability, you can book your Seminari Conciliar de Barcelona experience on the day of the concert using a card. Keep in mind that we only accept card payments and that online bookings have priority over sales at the venue.

Question 18

When should I arrive to have my photo taken?

Answer

We recommend arriving at least 30 minutes early so there's enough time to take your photo. The photo session takes place before the show and ends 10 minutes before it starts.

Question 19

When will I receive the photo?

Answer

Choose your favorite photo before it goes to print. Our team will prepare it during the concert for you to collect right when it ends. Don't forget to take it with you when you leave, as we can't keep it for another day!

Question 20

Where do I have to go to have my photo taken?

Answer

You'll be guided to the photo area right after you enter Seminari Conciliar de Barcelona. If you need help, just ask our staff, and they'll point you in the right direction.

Question 21

What does the "Pack of 3 candles" include? Are they real?

Answer

You'll receive a set of 3 LED candles that imitate the flicker and light of a wax candle. Enjoy a cozy atmosphere in your home with the peace of mind that they're 100% safe.

Question 22

What is the "Pack of 3 candles" pickup and return policy?

Answer

All packages purchased online must be picked up at the designated venue location during the event. Since the "Pack of 3 candles" is tied to the specific date and location of the Candlelight event, all additional candle packages purchased online and picked up on-site are non-refundable and non-returnable. All sales are final.

Question 23

Are pets or animals allowed in Seminari Conciliar de Barcelona? What about service animals?

Answer

We're sorry, but pets are not allowed in the venue. Of course, assistance dogs are exempt from this rule and can accompany you.

Question 24

Do you offer free tickets for caregivers or assistants of people with disabilities?

Answer

Yes, spectators who need assistance during this experience are entitled to request a free pass for their personal assistant or caregiver. Please contact us with proof that you need a ticket for an assistant.

Question 25

Is Seminari Conciliar de Barcelona accessible for people with reduced mobility (PRM)?

Answer

Unfortunately, this experience cannot be held in an accessible venue. We do our best to make all our experiences inclusive and suggest you check out other experiences in your city.