Candlelight: The Best of Hans Zimmer

For the safety of attendees, all candles are flameless.

Doors open 45 minutes before the concert. Please arrive at least 30 minutes before it starts so you can be assigned a seat within your purchased zone. The concert begins on time and the audience must already be seated beforehand. Out of respect for the musicians and the audience, late arrivals will not be allowed to enter the show.

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Out of respect for the musicians and the audience, you will not be able to leave your seat except in an emergency.

Tickets are not sold on site; they can only be purchased in the Fever app or on the Fever website.

Yes, you can transfer your tickets to anyone for free: just tap "Transfer Tickets" on your ticket in the Fever app. If you need additional help, contact us and include your ticket order number.

This experience allows date changes up to 48 hours in advance. To make a change, contact us and include the ticket ID of your purchase. You can also check your ticket in the "Tickets" section of the Fever app: if the option is enabled, a "Change date and/or time" button appears there. No refunds are permitted under any circumstances; for more information, see our Terms and Conditions. If you selected the Flexible Cancellation option, see the questions below.

A Flexible Cancellation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.

Up to 48 hours before the experience starts. The ticket becomes non-refundable if it is transferred.

No documentation is needed.

If you paid by credit card or PayPal, the refund can take 10 days or more to appear on your statement. If you paid with a voucher, you will receive a new voucher in the Fever app.

Yes, except for the 10% Flexible Cancellation fee.

You will immediately receive a voucher for the same value, which you can use for the same experience.

Request it through Fever's refund form: https://fever.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001032452

Guests requiring assistance throughout this experience can apply for one free pass for their personal assistant or support worker. Contact us and we will provide you with a voucher to get your free carer ticket in the Fever app, subject to availability.

You can find your ticket in the "Tickets" section of the Fever app, available on the Apple App Store and Google Play. Remember to log in with the same method you used to make the purchase. You will also find your QR code in your purchase confirmation email.

The event is held at the Buffalo AKG Art Museum, 1285 Elmwood Ave, Buffalo, NY 14222. The concert takes place in the Lipsey Auditorium: follow the signs and staff directions from the parking lot to the auditorium.

Beverages and light bites are available for purchase before the event in the museum's restaurant, Cornelia. No food or beverages are allowed inside the auditorium.

No pets are allowed at this venue, but service animals are welcome.

Yes, the event is held in an accessible, ADA-compliant venue.

On-street parking is available directly along Lincoln Parkway: watch for designated accessible spots and obey all posted signage. Paid parking is available in the AKG Parking Garage, the museum's underground garage under the Great Lawn, accessed from the Elmwood Avenue driveway: $12 for 3 hours and $2 for each additional hour. The maximum vehicle height is 8'2". From the garage you can walk up the ramp to the Knox Building, but this sidewalk is not accessible for wheelchairs, strollers or other mobility devices; for a step-free exit, use the elevator and press the intercom at the entrance for door access or directions from staff.

There is no dress code. We recommend dressing comfortably, in clothes suited to the season.