Question 1

Where can I find my ticket?

Accepted Answer

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.

Question 2

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever app. Please contact us if you need additional help, and make sure to include your ticket order number.

Question 3

Can I change the date or time of my ticket?

Accepted Answer

You can change the date of your ticket up to 24 hours in advance. To do so, please contact us and provide the ticket ID associated with your purchase (the unique code you received when you purchased your ticket, found in your confirmation email or in the Fever app). Alternatively, you can check if the exchange option is available in the "Tickets" section of the Fever app. If so, the "Exchange date and/or time" button will appear: simply tap it and follow the on-screen instructions to complete the change. Please note that refunds are not available under any circumstances. For more details, consult our Terms & Conditions.

Question 4

What is a Flexible Cancellation ticket?

Accepted Answer

A Flexible Cancellation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.

Question 5

What documents do I need to cancel my ticket?

Accepted Answer

No documentation is needed.

Question 6

How long does a refund take and how will I receive it?

Accepted Answer

If you paid by credit card or PayPal, the refund can take 10 days or more to appear on your statement. If you paid with a voucher, you will receive a new voucher in the Fever app.

Question 7

Will I get a full refund?

Accepted Answer

Yes, except for the 10% Flexible Cancellation fee.

Question 8

If I opt for an exchange, when will I receive the new ticket?

Accepted Answer

You will immediately receive a voucher for the same value, which you can use for the same experience.

Question 9

How do I request my refund?

Accepted Answer

You can request it through Fever's help center: https://fever.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001032452

Question 10

Can I get a refund of my ticket?

Accepted Answer

No refunds are permitted under any circumstances. For more information, you can consult our Terms & Conditions. A Flexible Cancellation add-on is available for purchase, which offers an alternative policy.

Question 11

What if I purchased a Flexible Cancellation ticket, can I get a refund then?

Accepted Answer

You can cancel your Flexible Cancellation ticket if you request it up to 48 hours before the experience starts. You will just need to contact us. Please note that the ticket becomes non-refundable if it is transferred to another user.

Question 12

What are the different seating zones?

Accepted Answer

The venue is divided into different sections based on the quality of the view. Seats will be assigned to you at the entrance with the help of our staff, on a first-come, first-served basis and according to the section you selected.

Question 13

Can my friends and I sit together?

Accepted Answer

Yes, you can sit with your friends as long as you arrive together and all have tickets for the same zone. We recommend arriving early, and we will do our best to seat you together.

Question 14

Is there an age requirement for the event?

Accepted Answer

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Question 15

Are tickets available for purchase at the entrance?

Accepted Answer

Tickets will not be sold on site; they can only be purchased in the Fever app or on the Fever website.

Question 16

When should I arrive?

Accepted Answer

Please arrive at least 30 minutes early to be seated in your assigned zone. Doors close 5 minutes prior to the start. Late arrivals will not be permitted, out of respect for the performers and other guests.

Question 17

Can I have a ticket for a carer?

Accepted Answer

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant or support worker. Please contact us, and we will provide you with a voucher that you can use to get your free carer ticket in the Fever app (subject to availability).

Question 18

Will food and beverages be available on site for purchase?

Accepted Answer

You will be able to purchase beverages at this event.

Question 19

Can I leave the concert room during the performance?

Accepted Answer

Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.

Question 20

Are the candles flammable?

Accepted Answer

For the safety of attendees, all candles are flameless.

Question 21

Can I use my phone during the performance?

Accepted Answer

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Question 22

What temperature should I expect at the concert?

Accepted Answer

Winterhaus is a heated, glass-enclosed, 65ft x 65ft tented retreat in the heart of Downtown Cincinnati.

Address
520 Vine St, Cincinnati, 45202
Parking
There are parking lots and garages around the venue. Please check the prices of the different options nearby.
Accessibility
The event is held in an accessible venue.

Question 23

What happens if the weather conditions do not allow for the event to take place?

Accepted Answer

If the weather conditions affect your experience in any way (change of location or postponement), please rest assured that we will notify you by email in advance.